Security Officer Customer Service

EXPERIENCE

Citi Security Group Inc, New York City — Security officer

**** - *******

● Maintain good working relationships with/worked

with NYPD, FDNY, and Emergency personnel in cases

of security violations, fire hazards, and medical

emergencies.

● Provided friendly, courteous, and efficient front-desk assistance, earning consistently positive customer feedback.

● Inspect and adjust security systems and equipment to ensure operational use.

● Secure and patrol residential and office buildings.

● Wrote accurate and complete security reports and incident reports.

● Ensure a quick response in the event of a security, medical or mechanical emergency.

● Constantly looking out for unsafe conditions, security violations, mechanical problems, and fire hazards.

● Responded immediately to emergency situations,

remaining professional, calm, and effective

under-pressure.

SKILLS

Operation Management.

Leadership.

Time Management.

Detail-Oriented.

Conflict resolution.

CCTV and EAS Systems

operative.

Strong Work Ethic.

Mentoring.

Hard-Working.

Critical Thinking Ability.

Excellent Interpersonal

Skills.

Customer Service.

Project Management.

Microsoft Excel, Word,

and Powerpoint.

AWARDS

Shoprite, Onitsha, Nigeria — Loss Prevention

2005 - 2022

● Ensured effective use of the CCTV and emergency

alert system (EAS).

● Proactively resolved audit discrepancies and address store vulnerabilities.

● Investigated, detained, and interviewed persons

apprehended for shoplifting internally.

● Participated in raising awareness of loss prevention programs, and attended safety meetings and new hire orientations.

● Maintained a working knowledge of the mall and its alarm systems.

● Maintained employee data and kept updated accounts of all employment records.

● Trained over 100 guards on site and directly

supervised 41 guards.

● Prepared regular written logs and incident reports at close of each shift for the management team.

● Maintaining the security and safety of the mall by conducting patrols via a motor vehicle.

● No reported misconducts during my work as security guard.

EDUCATION AND CERTIFICATES

Health Science - University Of The People, Online

(2023 - 2027)

FO2 License - New York State

(2022)

New York Security License - New York State

(2022)

2013, 2017, 2021

Employee of the Year.

LANGUAGES

English

Igbo

HOBBIES

Volunteering

Coach Youth Sports

Team

Travel

Teaching Art Class

Reading

Writing

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