Success Manager Customer

ASHLEY DELUCIA

*** ****** ******* ****, *********, KY • 859-***-**** • **************@*****.***

WORK EXPERIENCE

Riverside Insights • Itasca, IL 05/2022 - 12/2024

Customer Success Manager and Product Sales Specialist

• Managed and advised over 200+ districts across Kentucky, Indiana, New York, Pennsylvania, and Texas.

• Collaborated with the markeSng team to develop tailored product demos and POC's, resulSng in a 50% overall successful transiSon of current customers to online product usage.

• Increased average deal size by 25% through effecSve upselling and cross-selling techniques.

• Conducted 20+ customer needs analysis interviews, idenSfying unmet needs and communicaSng them to the product team, which led to a 30% increase in product usage among exisSng customers.

• Directed quarterly business reviews with 10+ key accounts to idenSfy growth opportuniSes and address potenSal issues, contribuSng to an average contract value increase of 15% and increased product adopSon.

• CulSvated strong customer and associate relaSonships to elevate product awareness, knowledge base, and a sense of a supporSve community.

• Met/Exceeded Sales Goal: 2022, 2023, 2024.

Faye9e County Public Schools • Lexington, KY 06/2009 - 05/2022 Gi_ed & Talented Specialist

• Exceeded district growth goal by increasing the number of idenSfied students 5 years in a row.

• Spearheaded revisions to the Special ConsideraSon referral process, which improved equitable idenSficaSon pracSces, resulSng in a 30% increase in idenSfied gi_ed students district-wide.

• Developed curriculum for district resource teachers to uSlize in Visual and Performing Arts.

• Presented over 50+ professional development sessions for parents, educators, and students. Le Quy Don School • Hanoi, Vietnam 06/2008 - 06/2009 Curriculum Developer/Teacher

• Orchestrated a team of educators that developed a successful ELL curriculum outline for the school. Charleston County School District• Charleston, SC 01/2006 - 06/2008 Elementary Teacher at James Simons

• classroom teacher: 3rd - 6th grades.

EDUCATION

Master of Arts in EducaHonal Leadership

Georgetown College, KY 05/2012

Bachelor of Arts in Elementary EducaHon

Morehead State University, KY 05/2005

SKILLS

CRM So'ware: NetSuite, Freshdesk, Zendesk, Google Workspace, HubSpot, Microso_ Office Suite Produc0vity Tools: Revenue ForecasSng, Salesforce, Sales Metrics & AnalyScs, OneNote Territory Management: Slack, SMORE, SoluSon Selling, Tableau, Value Based Selling, Zoom, LinkedIn VOLUNTEERING & LEADERSHIP

Presenter at KAGE & IAGC conferences (2022-2024), District Gi_ed & Talented Team Lead (2018-2022), Kentucky AssociaSon of Professional Educators, Kentucky AssociaSon of Gi_ed Educators, PTA Vice President AWARDS/CERTIFICATIONS

Q2 winner for developing the largest amount of new customer leads at Riverside Insights (2024), Google Educator Level 1 & 2 CerSficaSon (2022), Gi_ed & Talented Endorsement (2012), TOEFL/TOEIC cerSficaSons (2008)

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