Education Services Coordinator, E-Learning, Marketing

Cheryl L. Razin

* ******* **, **********, ** ****5 • 978-***-**** • ************@*****.***

COPYRIGHT CLEARANCE CENTER, Danvers, MA

Education Services Coordinator June 2008 - May 2013

• Coordinated educational webinars, conferences, trade shows and certificate programs, resulting in overall program profitability within two years.

• Evaluated and implemented new e-learning software and created custom instruction manual, still being utilized.

• Created and edited series of course materials, including Powerpoint presentations, handouts, and handbooks under direction of corporate General Counsel, still being utilized.

• Planned budget and travel, managed database and prospect lists, ROI and engagement statistics, e-learning software and training, and marketing.

Author Relations Coordinator June 1999 - June 2008

• In newly created department, implemented pilot program still operating for authors as owners of marketable intellectual property rights (Beyond the Book, www.beyondthebook.com) including marketing strategy, initial Website development, online invitation and registration process, podcast and event management.

• Researched and updated customer contact data of American authors, literary estates, and literary agents for repatriation of foreign royalties via online research with Lexus Nexus, Dun&Bradstreet and other commercially available databases.

• Handled contract sales, prospect list management, budget reporting, travel and event calendar, meeting itineraries, and program participation statistics and reporting.

Account Specialist November 1995 - June 1999

• Resolved inquiries from library, corporate and higher education clients regarding copyright licensing for scholarly, scientific, technical and medical publications, increasing overall participation and customer satisfaction.

• Attended trade shows, conferences, client and prospect visits.

EBSCO PUBLISHING, Ipswich, MA

Order Specialist September 1994 - December 1995

• Responded to customer and prospect inquiries for cd and internet library databases, upsold products, and entered orders.

BLUE CROSS AND BLUE SHIELD OF MASSACHUSETTS, Quincy, MA

Claims Adjuster April 1992 - July 1994

• Resolved inquiries from subscribers and providers regarding processing and payment of health insurance claims.

PEOPLE'S SAVINGS BANK, Stoughton, MA

Head Teller January 1990 - April 1992

Education: Business Administration and Management, Bridgewater State College, Bridgewater, MA

Skills: Microsoft Office, WebEx, Constant Contact, SalesForce, Cvent Event Management software, Oracle Discoverer, Blackboard Course Management software, copywriting, proofreading, survey development, online research

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