**********@*****.***
Heather Rhonemus
WORK EXPERIENCE
EDUCATION
LKQ - Keystone Automotive Corp.
High School Diploma
October 2006 - May 2025
Bellbrook High School
Routinely exceeded required monthly sales quotas.
Answer incoming calls, advise potential customers on auto parts, as well as recommend possible substitutions if required.
Placing outbound calls to regular customers to update them on processing orders, and upcoming delivery dates.
Greet customers and help them when placing in person orders at branch locations.
Advising return customers on inventory management processes and sharing knowledge on automotive part inventory systems.
Maintain a calm demeanor while under pressure, able to multi-task while having multiple inbound phone calls.
Promote good customer relationships to achieve a documented year over year average of $3.5 million in value creation.
Continue to obtain updated product knowledge to best help customers choose the best product for their needs.
Communication
Multi - tasking
Cash handling
SKILLS
Inside Sales Representative
Phone Etiquete
Time Managment
Conflict Resolution
Teamwork
Detail - Oriented
Maintaining Customer Relationships