Service Representative Customer

Rita Landry

Cell: 713-***-****

Houston, Texas

Customer Service Representative

SUMMARY

I endeavor to find a partner company to utilize my strong analyticals skills to resolve customer issues. I am very detailed oriented and determined to find the root cause and corrective actions.

I meet and exceed customer needs by

providing timely, effective, and empathetic support.

I am a skilled professional with excellent verbal and written communication skills. I am a quick learner and problem solver. I have the rare ability to contribute as a leader and follower. I am looking to pursue new challenges in a fast past professional environment.

CAREER DEVELOPMENT SKILLS

MS Database, MS SharePoint, PVCS Manager, Intuitive ERP Database, SAP, eTracker, WFM Services Database management Microsoft Word, Excel, Power Point

Core Qualifications

Oasis ESS Substitute Educational Services

Houston, Texas

Teacher / Educator

01/2024 - Present (Part-time )

●Assumes duties for Sheldon Independent School District classroom teacher in accordance with school guidelines.

●Implement existing lesson plans in a manner that ensures the integrity of academic and motivates students to learn and participate.

●Instruct students regarding a variety of classroom topics/courses of instruction, as determined by the School District’s lesson plan and in accordance with Kelly Services policy.

●Assign reasonable tasks and homework to students in accordance with the School District’s lesson plans.

●Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.

●Address the various learning styles of students accordingly.

●Required to develop lesson plans; devise, administer, and grade tests and assignments.

Conduent / Xerox

Houston, Texas (Remote)

Techinal Customer Service Representative

05/2017 - 06/2019

●Assist customers by troubleshooting their iPhone, analyzing and utilizing problem-solving skills in order to resolve various issues.

●Provide customer support by assisting with login and troublshooting their secure Apple ID account.

●Guide customer remotely by logging into their Mac Computer to incorporate collaborative communication to resolve their software issues.

●Implemented various channels including research, navigation, search engines, web-based applications, phone, email, and live chat to reolve customer complaints, and requests.

●Ability to manage multiple computer applications in database simultaneously.

●Managed and troubleshoot iPhones Android and tablet PC.

●Disciplined to work remotely and follow procedures in a timely manner.

Insight Global contractor at Hewlett Packard Enterprise Houston, Texas

Program Coordinator

11/2015 - 04/2016

●Structure mechanical BOM (Build of materials) for the new generations servers and blades using SAP database.

●Create part numbers including retrieving part numbers from the PSR in SAP data base.

●Search and enter BOM, skus configuration using Quik Specs in SAP & MyPIM.

●Validate released part numbers for rebranding new programs for Generation 10 servers and blades.

●Create ECO’s and Quik Specs for rebranding of parts (i.e. Jewels, labeling, HPE updates).

Insight Global contractor at Hewlett Packard Enterprise

Houston, Texas

Hybrid (Onsight-Remote)

Customer Account

02/2011 - 11/2015

●Excellent quality customer account experience including high expertise in maximizing productivity and efficiency.

●Identifying root cause and corrective actions to assure products meet quality standards and industry benchmarks.

●Propose measures and process improvements to enhance operations, ensure reliability of systems, and minimize downtime, errors, and defects

●Prepare weekly quality metrics data for management review by collecting and analyzing data related to quality trends.

●Conduct tests to ensure that software runs accurately and meets client needs.

●Analyze defects to ensure continuous improvement for R&D and manufacturing flow process.

●Provide awareness to development team utilizing Share Point tool to resolve supply chain issues for pilot projects and system review phase.

●Verify data of revision control performance and procedures using SAP data base module.

●Perform end of test auditing software in the following environments Windows, Unix/Linux and servers.

●Systematically and physically audit rack servers and blades to verify data using state of the art software tools.

CERTIFICATION

University Of Houston (Downtown)

(CIS) Computer Information Systems.

Houston Community College

Applied Credit Hours in Computer Information

Continued training courses and Certificate: Quality Assurance Certifications from Gemba Academy,

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