Customer Service High School

MELISSA L. COLON

OBJECTIVE

To be given the opportunity to work to my fullest capability, applying my computer skills and customer service expierence for a company that sees potential. I know I have the mentality of a hard worker, one who is dedicated to the task at hand. I’m well versed on computer software and operating the telephone.

EXPERIENCE

07/2013 - 06/2014 Mozart Café- Boca Raton,FL

Waitress/Hostess

Serving multiple guest

Placing and fulfilling takeout/pick-up orders

Creating a warm environment for guest

07/2015 - Present Alorica (Toyota Motor Sales)- Sunrise, FL

Customer Service Represntative

Answer customer inquiries about the product.

Assisting customers in completing recalls on their vehicle, wheather it be transferring them to a local dealership or advising them the remdedy is not yet available.

Personality flexing to difuse upset customers.

Locatating information on multiple systems to assist customers.

Handling a high queue of phone calls.

Spare Time

Bartender

Taking orders from multiple customers simultaneously.

Keeping focused.

Maintaining my station, assuring it remains organized and professional.

EDUCATION

07/2014 Western High School Davie, FL

High School Diploma

REFRENCES

Available upon Request

• ************@*****.***

11853 SW 11TH CT • DAVIE, FL, 33325 • 954-***-****

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