Customer Service Call Center

Lucinda Copes

Brooklyn, NY *****

929-***-****

**********@*****.***

Summary;

*Food Preparation, seeking a food prep opportunity within a fast paced

environment where my skills and passion for food will be

considered an asset

*Dedicated Customer Service, motivated to improve

service satisfaction to promote company success,

*(2019- 2020)Statistician mathematics studies, Corporate Governance studies

*Call center networks, resolving client issues, customer service communications

*(2023- 2024)Paralegal studies (2.5) certificates\ (seeking career change)

Skills;

-Call Center Operations wpm typing

Inbound call management solutions

(resolving issues, supervisory assisted client communication and data entry)

-Foods Service Prep

Preparation of meals for camp environments for young adults and staff members options for breakfast, lunch and dinner also snack time,

Prepared meats for major sporting events, (steaks, hot dogs, sausage etc.)

Experience;

>January 2022-present***

Unemployed, but gainfully seeking a career change

>June 2021- December 2021

King Teleservices Brooklyn, NY

Call Center Representative

Answered incoming calls from various clientele for services

offered via internet within the 5 boroughs of NYC

Friendly and knowledgeable routine question and answer service

for customer satisfaction, reading & interpreting scripts to address problems of inquiries to meet performance benchmarks,

>September 2019- June 2021

Unemployed start of “COVID 19”\ March 2020 (studied mathematics,corp. governance etc…)

>March 2018- August 2019

HFH Camps- Homes for the Homeless, NYC-Harriman, NY

Foods Service Prep/Kitchen Assistant

Prepared various meals for overnight summer camp

>March 2014-March 2018

Legends Hospitality- Prep Cook @ Yankees Stadium Bx, NY

vendor prep/ meats prep, cooked and served

Contact this candidate