Data Analysis, Project Management, Digital Transfomration, Network

Bryant Ngo

San Jose, CA ***** ************@*****.*** 408-***-**** linkedin.com/in/bryant-ngo Education

San Jose State University San Jose, CA

Management Information Systems. B.S. Aug 2021 -May 2025 De Anza College Cupertino, CA

Business Admin. A.A.; Dean's list Sep 2018 - Jun 2021 Projects

Hotel Data Analysis May 2025

(Individual)

● Analyzed guest survey data in Excel using advanced formulas to identify trends, service gaps, and alignment between guest expectations and experiences.

● Built Power BI dashboards to visualize guest satisfaction and feature performance.

● Delivered data-driven insights and strategic recommendations to support service enhancements and create targeted feature bundles.

Low-Code / No-Code Apr 2025

(Individual)

● Developed a CRM application and dashboard using low-code/no-code (Salesforce) to track potential VC investors for a startup.

● Utilized low-code/no-code development platforms to streamline CRM system creation and data visualization.

● Applied Salesforce tools to support investor tracking and relationship management within a startup environment. Digital Transformation Mar 2025

(Team-Based)

● Analyzed a digital transformation case for a non-tech-savvy company to identify solutions for revenue growth and competitive advantage.

● Designed a network infrastructure utilizing Lucidchart.

● Researched, fact-checked, and developed a strategic IT plan using critical thinking and problem-solving skills.

● Collaborated in a team environment to communicate complex ideas effectively through oral and written formats, contributing to problem-solving and project ideation throughout the solution lifecycle. Cybersecurity Awareness Project Jan 2025

(Team-Based)

● Led the design and execution of a smishing simulation to evaluate user vulnerability to phishing attacks.

● Analyzed link click data to identity behavioral patterns and quantify security risk.

● Coordinated with the SJSU IT team through weekly meetings, creating a Work Breakdown Structure (WBS) and a Gantt chart in Excel to ensure effective project management and timely delivery. Business Process Optimization Nov 2024

(Team-Based)

● Conducted a business process analysis to identify inefficiencies in La Lune Sucree’s cleaning system, evaluating workflow gaps and their impact on employees and operations.

● Designed a work Breakdown Structure (WBS) and Gantt Chart in Jira to organize tasks, visualize timelines, and identity dependencies.

● Designed a mobile app prototype using Canva to provide employees with an interactive cleaning system and task management system.

Work Experience

One Pot Shabu Shabu San Jose, CA

Server Jun 2022 - Feb 2024

● Communicated effectively with up to 100 customers per shift, ensuring high satisfaction levels through attentive service and understanding needs.

● Collaborated with kitchen staff to ensure timely and accurate food delivery.

● Skillfully deescalated situations with upset customers, effectively resolving conflicts and ensuring a positive dining experience.

Skills & Related Coursework

● Hard Skills: Computer knowledge, Data Analysis, Project Management, Jira, Salesforce, SQL, Python, Lucidchart, Agile, SDLC, SCRUM, Network Configuration, Virtual Machine, Power BI

● Soft Skills: Problem Solving, Critical Thinking, Flexibility, Communications, Teamwork, Creativity, Emotional Intelligence, Attention to Detail, Responsibility, Adaptability

● Certifications: Fortinet Network Security Expert: Level 1

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