Human Resources Customer Service

Morgan Wolf

***********@*****.*** Waddy, KY *****

Authorized to work in the US for any employer

Professional Summary

Motivated and driven Human Resources Administrator with a broad skill set encompassing HR administration, employee engagement, and community outreach. Strong belief in fostering workplace integrity, accountability, and fairness. Committed to contributing to a dynamic and supportive work environment where both employees and employers can thrive. Seeking an opportunity with a company that shares these values and provides growth opportunities.

Professional Experience

Human Resources Administrator

Absolute Services - Louisville, KY

October 2023 – March 2025

Led HR administrative functions including onboarding, offboarding, benefits administration, and workers’ compensation.

I served as an accessible point of contact for employees to address concerns and provide support, fostering an open-door policy.

Coordinated community engagement and managed social media presence to enhance brand visibility and employee relations.

Oversaw fleet management, including truck maintenance, accident management, and assignment coordination, ensuring operational efficiency.

Balanced multiple roles within HR and fleet management, demonstrating flexibility and dedication to company needs.

Dispatcher/Customer Service

Spirit Logistics Network - Louisville, KY

May 2021 – December 2022

Managed logistics operations, dispatching drivers, coordinating routes, and ensuring timely deliveries.

Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining professional communication with clients and team members.

Server and Bartender

Texas Roadhouse - Louisville, KY

February 2020 – March 2021

Delivered high-quality service to customers in a fast-paced restaurant environment, upselling menu items to increase sales.

Provided a friendly, professional, and efficient dining experience, contributing to customer satisfaction and repeat business.

Cashier/Sales Associate

B&N Food Market - Bagdad, KY

September 2019 – February 2020

Managed transactions, processed payments, and provided excellent customer service.

Supported store operations by maintaining a clean and organized sales floor and assisting with inventory management.

Server

One Nineteen West Main - Lagrange, KY

September 2017 – June 2019

Provided quality customer service in a busy restaurant, handling multiple tasks efficiently in a high-pressure environment.

Contributed to a team-oriented culture and maintained positive relationships with regular clientele.

Teacher

Adventure Club

January 2017 – June 2017

Assisted in the development of educational programs and activities for children, fostering a supportive learning environment.

Collaborated with other teachers to maintain a positive and educational atmosphere.

Retail Sales Associate

Old Navy - Simpsonville, KY

October 2016 – January 2017

Provided customer assistance, managed transactions, and contributed to the store’s merchandising and sales efforts.

Worked in a fast-paced environment to meet and exceed sales goals while maintaining a friendly and approachable demeanor.

Education

Bachelor’s Degree in Human Resource Management

Northern Kentucky University

January 2025 – Present

Associate’s Degree in Business Administration

Jefferson Community and Technical College - Shelbyville, KY

January 2023 – December 2024

GED

Jefferson Community and Technical College - Shelbyville, KY

December 2022

Key Skills

HR Administration & Employee Relations

Recruitment & Onboarding

Benefits Administration

Community Engagement & Social Media Management

Dispatching & Logistics Coordination

Customer Service & Relationship Management

Sales & Upselling Techniques

Organizational & Time Management Skills

Mentoring & Training

Conflict Resolution

POS Systems & Cash Handling

Retail Merchandising

Restaurant Operations & Bartending

References available upon request.

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