Customer Service Data Entry

RJ

RUTH JOHNSON

************@*****.*** 336-***-**** Burlington, NC 27217

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Project management

Team building

Event coordination

Volunteer recruitment

Budget management

Customer service

Community outreach

Effective communication

Task delegation

Problem solving

Teamwork and collaboration

Team supervision

Leading team meetings

Attention to detail

Work Planning and Prioritization

Goal setting

Verbal and written communication

Urgent Church McLeansville, North

Carolina

Childrens Church Team Leader

08/2021 - 10/2023

Participated in regular meetings with senior leadership to provide updates on team progress.

Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Assigned projects and distributed tasks to team members as per area of expertise.

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Facilitated team meetings to discuss targets, strategies, and address any issues.

Love and Grace Fellowship Whitsett,

North Carolina

Youth Pastor

09/2014 - 05/2017

Lead youth group meetings with interactive activities and discussions. Assisted in coordinating special events such as holiday parties, concerts. Developed and implemented weekly worship services for teenagers. Recruited volunteers to help with various church events. Encouraged participation in community service projects. Created lesson plans for Sunday School classes.

Provided spiritual guidance and mentorship to youth members. Facilitated small groups focused on discipleship development. Worked with senior pastors to lead Sunday morning and mid-week Summary

Skills

Experience

worship services.

Directed weekly youth meetings, special group events, and overnight excursions.

Managed ministry budget and documented all purchases. Officiated weddings and led funeral services for church members. The Salvation Army Asheboro, NC

Intake Worker

08/1996 - 03/2002

Conducted assessments to determine eligibility for services and benefits. Prepared reports summarizing client data for administrative review. Provided referrals to necessary community resources. Participated in training sessions related to intake processes and procedures.

Scheduled appointments for clients seeking assistance or services. Provided emotional support to individuals experiencing stress or crises. Attended staff meetings to discuss client progress or issues. Performed intakes by collecting background information from new clients. Managed multiple cases simultaneously while meeting deadlines. Utilized case management systems to track client cases from intake through to completion.

Participated in ongoing training and professional development related to intake procedures and client care.

Provided information and referrals to clients for additional resources and support services.

Maintained accurate records and documented client data in company databases.

Connected individuals with relevant community resources and coordinated referrals.

Randolph Community College Asheboro, NC

Associate of Applied Science in Business Administration 08/1996

Education and Training

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