Service Technician Network Administrator

TIMOTHY CLAXTON

**** ******* **, ****** ****, FL 34606 · 352-***-****

************@*****.*** · www.linkedin.com/in/tim-claxton-598a097b

Meticulous Service Technician bringing 20 years of experience in service, maintenance, and diagnostics. A strong foundation of team development and empowering leader with a passion for driving improvement. Industrious and communicative with a professional skill for managing any situation.

EXPERIENCE

09/2022- PRESENT

NETWORK ADMINISTRATOR\HELPDESK – SYNERGY TECHNOLOGIES

Troubleshoot various PC issues for the end users. Set up RDP connections and VPN connections for different locations and different locations. Also assist with onsite troubleshooting network issues. Setup new users in Active Directory and 365 Exchange. Assist with email filtering in Exchange and Proofpoint.

03/2022- 09/2022

NETWORK ADMINISTRATOR – ROBERT HALF – MIRRA-TECH LLC

Troubleshoot and maintain the infrastructure of over 200 sites. Programming the call flows of the PBX and IVRs inside it. Program the routers with the proper vLANS and static IPs to secure and protect the data flow.

10/2021- 03/2022

DEVICE SUPPORT TECH -IT RESOURCES-TAMPA GENERAL HOSPITAL

Troubleshoot workstations and repair various issues such as directory issues and settings, Image PCs with the company-approved image, make sure all bios settings are where they are supposed to be and repair the rovers to working conditions

9/2020-9/2021

REMOTE TECHNICAL SUPPORT REPRESENTATIVE, INSPIRO-DISH NETWORK

Field incoming calls and assist customers with issues they are having with their Dish equipment by either walking them thru a fix or remotely accessing the equipment and fixing it ourselves. Also, train the new reps to do what I do on the phone. Monitors the team Help Desk queue and manages individual queues.

11/2019-07/2020

SERVICE TECHNICIAN, AEROCARE

Install and maintain respiratory equipment for customers with breathing issues. Including CPAP and oxygen bottles.

07/2003 – 12/2018

SERVICE TECHNICIAN AND CSR, Spectrum/Bright house networks

Responsible for the installation of Digital Video, High-Speed Data, and Digital Phone

Handle Network issues with customers’ equipment and company equipment and any compatibility issues that arise.

Installed, repaired, and replaced all cables that are associated with keeping customers and company equipment running. Also splicing the taps and fiber, and data lines are needed to restore optimal efficiency.

Assessed and identified issues and quickly resolved them to restore functionality.

Streamlined preventative maintenance repair processes to ensure timely completion.

Provided information to customers regarding inspection findings and outlined repair or service options.

Directly interacts with assigned department managers and staff to resolve hardware and software-based issues as well as provide automation services as needed in support of the department’s strategic and operational objectives.

Technical support includes product evaluation, installation, and configure software and hardware.

Performs routine analysis to include evaluation of hardware and software based on end-user criteria and workflow analysis.

SKILLS

Lead and assisted multiple techs either over the phone or on-site.

A+ Certification trained in software and hardware.

Work independently or in a team environment

Install fiber optic cables and repaired.

Install data and cable lines.

Superior troubleshooting knowledge

Multitask with ease

Power and hand tools expertise

Detailed knowledge in Network and cable plant schematics reading.

Splicing hard line coaxial and fiber

Installing routers, Access Points, AMPs, and Cameras

Provide technical support to computer end users across the company.

Customer service skills

Skilled in diagnostics

Well-versed in installations

Punch down 25 pair copper lines

Using fusion and mechanical splicers

Have Desktop Networking Knowledge

Can maintain network connectivity

EDUCATION

1998- 2000

AS ELECTRONIC ENGINEERING, ITT Technical institute

Graduated with very high marks. Built clocks and radios and TV antennas. Work with oscilloscopes, power supplies, and ohm meters.

2020-2022

BS Computer Science, Colorado Technical University

A concentration in cyber security, learned programming, computer forensics, hacking, and various other courses to be able to make systems secure. Know Network infrastructure and connectivity and the ability to maintain this setup.

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