Help Desk Desktop Support

San Marcos, Texas ***** 512-***-**** ************@*****.***

RYAN MCGOOKEY

Personable and technically proficient individual with a solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, network configuration, and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support. PROFESSIONAL

SUMMARY

SKILLS ● Hardware installation ● Remote desktop support

● Operating system support ● Help desk support

● Active Directory management ● Ticketing system experience

● System configuration ● Software deployment

● Wireless networking ● Security protocols

● Advanced troubleshooting ● Customer service

IT SUPPORT TECHNICIAN 02/2024 to 04/2025

ITAC, San Marcos, TX

DATA ENTRY/ACCOUNTING 01/2020 to 06/2022

Alpine Insurance, San Marcos, Texas

WORK HISTORY

Provided technical support for students, faculty, and staff, troubleshooting software and hardware issues.

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● Developed strong problem-solving skills in a high-demand environment.

● Employed remote support tools effectively for efficient troubleshooting of offsite issues. Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ethernet.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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● Used ticketing systems to manage and process support actions and requests.

● Achieved high accuracy rates in entering data without errors.

● Developed and maintained a keen eye for detail to identify and correct errors.

● Effectively communicated with team members and superiors regarding data-related issues. EDUCATION Texas State University, San Marcos, TX

Bachelor of Business Admin-BA, Computer information systems with a concentration in information security, 05/2025

● Relevant Coursework:

● Info Sec Security

● Business Programming 1&2

● Computer Database Systems

● Data Comm and Net Architecture

● Ethical Hacking

● Network and Cloud Administration

● HONORS:

● Dean's List: Fall 2022 - 2024, Spring 2022-2024

● Honor Society Inductee: Beta Gamma Sigma Business Honor Society

● GPA: 3.9

CERTIFICATIONS ● Google Cybersecurity Professional Certificate

● Certified in Cybersecurity (CC)

English

Full Professional

LANGUAGES

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