Product Owner A Team

Naman Khanna

Phone: 469-***-**** Email: ************@*****.***

LinkedIn: Naman Khanna - Salesforce Manager Denton, Texas SUMMARY

Strategic & results-driven Salesforce Leader with 9+ years of success in CRM strategy, implementation, & cross functional collaboration. Proven expertise in delivering scalable Salesforce solutions, managing end-to-end integrations, & leading high-performing teams.

Salesforce Manager at Dairy MAX – Grand Prairie, TX Jan 2021 – Present Lead Salesforce strategy & operations for a mission-driven nonprofit supporting U.S. dairy farmers. Manage a team of 6 Salesforce professionals & oversee 80+ users across five departments

• Architected & deployed a highly customized Salesforce Enterprise Edition org, tailoring solutions for five distinct teams with extensive automation using Flows & Apex triggers.

• Served as Salesforce Product owner translating business need into clear user stories and managing the product backlog to deliver high – impact CRM solutions.

• Currently working on implementing AI capabilities with our SMS & reporting infrastructure.

• Directed integrations with multiple 3rd -party platforms, like geo-targeted applications, marketing & SMS systems.

• Served as a key solution-oriented contributor, worked directly with stakeholders & management.

• Delivered full-cycle enhancements—requirements, design, development, testing, & deployment—across custom objects, page layouts, workflows, validation rules, alerts, dashboards, & reports. Senior Systems Integration Consultant at The Hertz Corporation – Estero, FL Jan 2017 – Dec 2020 Led CRM integration initiatives in a global digital transformation program ("Project One")—modernizing legacy systems & aligning enterprise technologies across Salesforce & Oracle.

• Collaborated with a cross-functional team to implement Salesforce marketing cloud and campaign automation.

• Authored comprehensive documentation: RTMs, test strategies, UAT scenarios, bug logs, & Sprints.

• Delivered complex integrations across Salesforce Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft, Postman.

• Conducted full-scope QA: functional, regression, middleware, integration, & user acceptance testing. Salesforce Consultant / Admin at Kairos Technologies – Irving, TX Aug 2015 – Dec 2016 Provided multifaceted Salesforce consulting across multiple industries. Played diverse roles as Admin, Tester, & Consultant, adapting rapidly to client needs.

Key Projects: Project Blue Dog The Buyers Consortium Project Daikin Project HEB

• Supported implementation & QA testing of Salesforce orgs for clients in retail, manufacturing, & energy sectors. Contributed to agile project delivery, requirements gathering, & UAT execution. EDUCATION & CERTIFICATIONS

• B. Com – eCommerce & Business Administration, University of New Delhi June 2015

• Certified in Financial Management, YMCA, New Delhi May 2014

• Salesforce Certified Administrator

• Scrum Fundamentals Certified

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