Data Entry Customer Service

Angela Anderson

Detroit, MI *****

313-***-**** ******.**********@*****.***

CAREER OBJECTIVE:

To provide high quality service to an outstanding corporation, drawing on my team-oriented problem-solving skills and my passion for customer service excellence and computer skills.

SUMMARY OF QUALIFICATIONS:

Strong interpersonal skills with demonstrated ability to develop working relationships with businesses in the community and the agency. Experience in customer service, troubleshooting and resolving customer complaints, file preparation, computer processing, accounting services and data entry. Proficient in MS Word MS Excel MS Outlook.

WORK EXPERIENCE:

Dexian – Van Buren Twp, MI 02-2025 – Present

JP Morgan Chase – Data Entry Clerk

Lock box department. Data entry. Verifying and entering remittance documents for federal government agencies into several databases for processing and to ensure timely deposits and maintain accurate financial records.

Insight Global – Troy, MI 10/2020 – 02/2025

Site One – Remote: Accounting Services Clerk

Processing accounts and incoming expense and petty cash request forms and reports. Verifying, computing and recording account data into several databases. Programs used: Ax, Citrix, Metawear, Abbyy, Copa, 3D65 and Unity Enterprise.

Premier Staffing – Livonia, MI 09/2019 – 03/2020

Republic National Distribution Company – Accounting services clerk

Process accounts and incoming payments in compliance with financial policies and procedures that includes verifying, classifying, computing, posting and recording account receivables data. Prepare invoices and bank deposits. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Aerotek – Van Buren Twp, MI 06/2018 – 09/2019

Medimpact – Pharmacy Help Desk Representative

Inbound calls: Pharmacy, doctors office and customer assistance related to account retrieval, data entry, troubleshooting, and resolving customer issues related to prescriptions for medication and claims.

Spectrum – Farmington, MI 11/2016 – 6/2018

Customer Care Billing Representative

Inbound calls: customer assistance related to order retrieval, data entry, troubleshooting, resolving customer issues and up selling available cable internet and phone packages and promotions.

Rose International – Farmington Hills, MI 01/2014 – 11/2016

Union Bank – Data Entry Clerk

Payment Processing Center. Verification and processing of personal check and credit card payments into the data base in the lock box department for Union Bank’s customers.

Lecom Communications – Detroit, MI 03/2012 – 12/2013

Dispatcher/Clerk

Inbound calls: dispatching the jobs to the maintenance technicians. Order retrieval and data entry. Verification and processing of Comcast contractor technicians routes, job codes and also start and end times.

Intelligent Solutions – Livonia, MI 10/2010 – 03/2012

Comerica – Data Entry Clerk

Payment Processing Center. Verification and processing of personal checks and credit card payments into the data base in the lock box department for Comerica Bank’s customers.

Manpower Direct – Southfield, MI 04/2010 – 10/2010

Comcast – Order Correction Clerk/ Accounting services clerk

Order retrieval, correcting customer’s program packages and accounts. Invoice payment and processing which also include data entry.

EDUCATION:

Redford High School - Detroit, MI 1993-1997

Major: Business/Cosmetology

Diploma/Cosmetology Certificate

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