It Specialist Information Technology
Resume:
HARRY NEWKIRK
Escondido, CA *****
*****.*******@*****.***
Professional Summary
Information Technology professional with over 20 years of experience helping companies and their users with technical challenges.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Specialist
Winchester Interconnect-Escondido, CA
February 2024 to Present
• Technically assist and maintain, upgrade, repair, and/or replace hardware and software on desktops, laptops and Surfaces using company image for over 100 users, both onsite and remote.
• Migrate users from old hardware to new hardware for all desktops,laptops while implementing new company policies.
• Troubleshoot user issues as needed.
• Set up company MES stations for users
Computer Consultant (Self Employed)
IT and Services for Small Businesses and Individuals-San Diego, CA January 2014 to Present
• Build, implement, troubleshoot, and maintain computers and networks with various Microsoft operating systems, including Windows 2000, Windows XP,
Windows Vista and Windows 7.
• Build and maintain Windows Servers with Windows 2003 and 2008, IIS, Active Directory and File Servers to upgrade or replace on existing network.
• Design, configure, and deploy network infrastructure solutions, including switches, servers, services and desktops.
IT Specialist
BAE Systems Inc.-San Diego, CA
July 2019 to January 2024
• Technically assist and maintain, upgrade, repair, and/or replace hardware and software on desktops, laptops and Surfaces using company image for over 2,000 users, both onsite and remote.
• Migrate users from old hardware to new hardware for all desktops while implementing new company policies.
• Troubleshoot user issues as needed.
• Set up company ELOs for users to clock in and out on.
• Assist with weekly backups.
IT Specialist
Fish & Richardson (Direct Hire Temp)-San Diego, CA April 2019 to June 2019
• Technically assist and maintain, upgrade, repair, and replace hardware and software on desktops, laptops and servers using Microsoft System Center
Configuration Manager (SCCM)
• Migrate users from old hardware to new hardware for all desktops with new company policies. Information Technology/Services
Access Professional Services-San Diego, CA
October 2012 to December 2013
• Remotely monitored and supported over 30 Sites and 6,500 devices to support daily operations.
• Knowledge acquisition of logistical automation for Crane, Train and Gate Systems.
• Respond to incidents submitted by customers locally and remotely.
• Respond to phone calls and emails placed to the NOC.
• Request involvement of the customer second and third tier support organization when appropriate.
• Conveyed status information to the customers and designated personnel.
• Performed a variety of Systems/Network engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, support facilities and/or equipment
• Troubleshoot network performance issues.
• Analyzed network traffic and provided customers with planning solutions.
• Provide 1 st, 2 nd, and 3 rd level support for operational and technical issues related to proprietary software and hardware.
• Ensured Service Level Agreements (SLA) were maintained
• Remotely supported multiple customers worldwide and built good rapport with multinational customers. Field Support/Network Technician
Rancho Computers Networks-Escondido, CA
July 2011 to June 2012
• Configured, deployed and maintained new and existing servers, desktops, and laptops for over 200 clients ranging from onsite, remote, and third party. Desktop Support / Network Admin
Casey Gerry (contract)-San Diego, CA
September 2010 to October 2010
• Assistant Network Administrator for over 30 end users using Win XP Win7 workstations and laptops
• PC Technician Performed Help Desk/Information services for over 30 end users using. WinXP and Win7 workstations and Laptops
• Assist and setup for Attorneys their trial documentation and exhibits on a laptop using Trial Director. Assist while in court with displaying said cases on an Elmo and Monitor screen (lawyers, witness box, and judge)
Desktop Support / Network Admin
Fish & Richardson (contract)-San Diego, CA
June 2008 to August 2009
• Build, implement, troubleshoot, and maintain computers and networks with various operating Systems including Novell, NT, Windows 2000, Windows XP,
Windows Vista.
• Build and maintain Windows Servers with Windows 2003, IIS, Active Directory, File Servers Exchange. Build, deploy, and maintain Blackberry servers, to upgrade or replace on existing network.
• Install backup software (VERITAS, Symantec) and configure for daily backups. Upgrade antivirus software (Norton, McAfee and SMS for exchange) and deploy to all desktops within the network. Replace, repair and maintain desktops using windows 2000, NT, XP Home, XP Pro and Vista. Field Support/Network Technician
General Systems Inc-Mira Mesa, CA
February 2008 to June 2008
• Build, implement, troubleshoot, and maintain computer networks based mostly on Windows 2003 Server platform with Active Directory for small and medium sized businesses in and around San Diego County.
Tech Support/Help Desk
First Allied Securities-San Diego, CA
October 2005 to February 2008
• Provide in person and remote technical support by phone and email for over 1000 end users. Perform internal and external setup of end user accounts for various supported software, and assist in supporting end user PCs.
Parachute Rigger / Second Class Petty Officer E5
US Navy-San Diego, CA
January 1998 to December 2005
• Duties: Maintain, inspect, repair and modify all Aircrew Life Support Systems. Supervisor - Supervised Bravo work center and 15 personnel, prioritizing and assigning daily tasks and projects.
• (CDQAR) Quality Assurance Inspector – 3yrs
Desktop Support
Hunter Ind-San Marcos, CA
January 1998 to December 2000
• Desktop Support for over 100 employees running Windows XP and NT4.0. Maintained, upgraded, repaired, and/or replaced hardware and software on both desktops and laptops on a Novell Network.
IT Specialist (Temporary Assignments)
RHI Consulting-San Diego, CA
October 2000 to October 2000
• Maintained, upgraded, repaired, and/or replaced hardware and software on both desktops and servers.
• Migrated users from old email client to Exchange email. Created new image for all desktops with new company policies.
Education
AA in Computer Science
University of Texas - El Paso, TX
September 1988 to September 1998
Certificate in Computer Science
Miramar Community College - San Diego, CA
January 1998 to January 1998
Skills
• WAN
• Software troubleshooting
• Familiar with various programming languages including: C, C++, Visual Basic, SQL and Windows Scripting Language. San Diego, CA Windows NT 4.0 IBM Technical School Los Angeles, CA AS/400 Certification Course
• Computer networking
• SCCM
• Microsoft Certified Professional (MCP)
• Time management
• Microsoft Excel
• Experienced in troubleshooting, diagnosing, installing, upgrading, repairing, configuring, and maintaining a wide variety of computer systems, with a strong emphasis on customer service including explaining the issues to the novice end user.
• TCP/IP
• Windows
• Microsoft Windows Server
• VoIP
• TCP
• Microsoft Certified System Engineer (MCSE)
• Active Directory
• Mac OS
• Knowledge of: Active Directory, DNS, WINS, DHCP, TCP/IP, LAN/WAN connectivity, and other protocols. Broad understanding of Novell, AS/400, Windows 9X, NT, 2000, XP, 2003 desktop and server O/S’s, Linux and System V. Wide variety of experience with network infrastructure hardware including: wiring, hubs, switches, routers and firewall appliances.
• Operating systems
• Remote access software
• LAN
Certifications and Licenses
MCSE
MCP
Radiotelephone Operator License
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