Salesforce Lead Consultant

Marilo Meta

Salesforce Lead Consultant Salesforce MVP

CRM expert with 8+ years of experience in Salesforce consulting and digital transformation. Proven ability to design customer-centric workflows, enhance operational efficiency, and align CRM platforms with business objectives in diverse international environments. ****.******@*****.*** +1-201-***-**** Washington DC, United States linkedin.com/in/marilometa WORK EXPERIENCE

Salesforce Lead Consultant

LDA Digital Solutions

05/2022 - Present, Tirana, Albania - Tallinn, Estonia - Washington DC, USA

LDA Digital Solutions as a Salesforce Consulting Partner provides full CRM digital transformation for different companies.

Directed 10+ projects involving CRM design, integration, and optimization, including Salesforce Sales, Service, Marketing Cloud, and Data Cloud solutions.

Innovation Consultant Salesforce Lead

Agency of Innovation & Excellence

06/2024 - 12/2024, Tirana, Albania

The AIE is the institution responsible for innovation and excellence in Albania.

Led the functional design and configuration of Salesforce CRM for public sector clients, integrating workflows and customer journeys to improve service delivery and engagement. Information Technology Manager

Albanian Ministry of Finance and Economy

05/2019 - 05/2022, Tirana, Albania

Cooperated and proactively defined the ICT strategy within the EuropeAid Project, ensuring the established goals; Knowledge Management Specialist

Open Government Partnership

01/2018 - 01/2019, Washington, DC

OGP is a multilateral initiative to promote open government, combat corruption, and improve governance.

Spearheaded knowledge-sharing initiatives and CRM-driven collaboration tools, improving operational workflows for 60+ team members in an international setting.

EDUCATION

Bachelor & Master of Science (Msc) in

Information Technology

University of Tirana

10/2010 - 11/2015,

Master of Arts in Security Studies (IR)

European University of Tirana

10/2020 - 11/2021,

SKILLS

Salesforce Consultant Training & Enablement

Customer Experience Design Marketing Cloud

CRM Strategy Slack Consultant CRM Data

AI-Powered Productivity Business Process

VOLUNTEER EXPERIENCE

Grateful Giving - DC Leadership Council Member

(05/2025 - Present)

Grateful Giving makes charitable giving effortless by integrating donations into everyday transactions.

Salesforce & Slack Community Groups Albania

(11/2018 - Present)

Leading the Slack Community in Tirana, Albania

Pledge1% Ambassador (04/2024 - Present)

Promoting social impact through business contributions. HONOR AWARDS

Salesforce MVP (02/2022 - Present)

Salesforce MVP™ Program recognizes exceptional individuals within the Salesforce community for their leadership, knowledge, and ongoing contributions.

CERTIFICATES

19x Salesforce Certified - Sales Cloud, Platform App Builder, Advanced Administrator, Business Analyst, Pardot (AE) Consultant, MuleSoft, Sharing & Visibility Architect, Data Cloud Consultant, Data Architect,

User Experience Designer

Trailblazer ID: https://www.salesforce.com/trailblazer/mmeta ORGANIZATIONS

Leadership Development Association Europe

(01/2017 - Present)

Board Governance to fulfill the organization mission, to foster leadership through young people in WB6;

LANGUAGES

English

Full Professional Proficiency

Italian

Limited Working Proficiency

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