Project Manager, Account Manager, Customer Service

Seth Logan

Phone: (***) *** – ****, Email: *****.*********@*****.***

Experience

Prime Therapeutics (2021 – 2024)

oMember Services, Research Specialist, Account Management

Help create a better member experience to help people get the medicine they need to feel better and live well.

Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits.

Investigate and resolve member inquiries in a timely manner.

Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA.

Providing clients, members and pharmacies with information regarding benefit plans to assure accurate claims processing and client/member research satisfaction.

ROI Group (2019 – 2021)

oProject Manager, Logistics Manager, Escalation Resolution

Executive Accounts, Amazon (Over 80 different locations across North America)

Follow product lifecycle from start to finish to maintain quality, timeliness, and customer satisfaction standards.

Collaborate with multiple internal and external teams to design, mock up, and finalize custom product approval.

Draft detailed, itemized invoices and other client contracts including purchase orders, receipts, and mockups.

Order/purchase screen printing materials for each project lifecycle including garments, promotional items, and other custom products.

House Accounts, Myinkado (Various businesses across North America)

Partnered with dozens of international and domestic distributors to order and track warehouse materials, including garments and other promotional items.

Golf Galaxy (2017 – 2019)

Operations Lead, Assistant Manager

Processed an average of 250 customer transactions per shift including checkouts, returns, fittings, and custom orders.

Received, processed, and organized incoming merchandise and customer orders.

Trained incoming new hires on company standards and daily tasks.

Evaluated employee performance and development milestones semi-annually.

Preparing Manufacturer’s Demos, Customer Appreciation Nights and Seasonal Events.

Education

Tarrant Community College (2018-2020)

oInformation Technology; Cyber Security; AAS

University Of North Texas (2012-2014)

oBachelor Of Science; Aviation Logistics

Skills

Proficient with various Software, including Microsoft Office Suite.

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