Customer Service Quality Control
Resume:
JADA BETHEA
*************@*****.***
Winter Haven, FL 33880
CAREER SUMMARY
Finance And Customer Sucess with nearly 5 years of experience improving performance of organizations. Adept at collaborating with others while ensuring high-quality services and programs. Career history of promoting adherence to organizational policies and industry standards. Skilled in handling financial transactions and maintaining accurate records. AREAS OF EXPERTISE
Warehouse Operations Pallet Building Picking Packing Shipping Customer Service Money Handling Cash Handling Account Reconciliation Sales Techniques Transaction Processing PROFESSIONAL EXPERIENCE
SHERWIN-WILLIAM Winter Haven, FL
Warehouse Technician Aug. 2023 - Apr. 2024
• Efficiently picked paint and organized onto pallets for shipping and distribution
• Maintained accurate inventory records through careful product selection and placement
• Adhered to safety protocols and quality control standards in paint handling SPECTRUM CHARTER Auburndale, FL
Retention Specialist July 2022 - Oct. 2022
• Maintained high levels of customer satisfaction through effective communication and problem-solving
• Implemented strategies to reduce customer churn and increase retention rates
• Identified upselling opportunities to boost sales while addressing customer needs
• Analyzed employee feedback and turnover data to identify trends and root causes, using insights to inform retention initiatives and policy improvements.
• Developed and delivered training programs to equip managers with the skills and knowledge needed to effectively support and retain their team members.
WALMART SUPERCENTER Auburndale, FL
Cashier May 2021 - June 2022
• Operated in the money center, handling various financial transactions with accuracy
• Provided efficient customer service at the service desk, resolving inquiries and issues
• Maintained a balanced cash drawer and adhered to company cash handling procedures
• Collaborated with team members to provide exceptional customer service, ensuring a positive shopping experience for all customers.
• Contributed to the success of the store by accurately handling cash transactions and maintaining balanced cash drawers.
• Demonstrated adaptability and flexibility in a fast-paced retail environment, efficiently handling multiple tasks and responsibilities.
EDUCATION & TRAINING
WINTER HAVEN HIGHSCHOOL Winter Haven, FL
High School Diploma - General High School Curriculum Completed coursework towards credential.
YEAR UP Online
- Banking and Customer Sucess
Completed coursework towards credential.
TECHNICAL SKILLS
Proficient in Basic computer skills, Inventory management software, DocuSign, Dropbox, Microsoft Office 365, Point of sale systems, Zoom, Microsoft Teams, Excel and Word Docs..
ADDITIONAL EXPERIENCE
AMAZON FULFILLMENT CTR Auburndale, FL
Stower Apr. 2019 - Apr. 2020
• Performed picking duties, selecting items for customer orders with speed and precision
• Executed stowing tasks, organizing inventory in the warehouse for optimal accessibility
• Worked efficiently in the shipping dock, ensuring timely and accurate product movement
• Participated in the implementation of process improvements to optimize inventory management, reduce errors, and increase overall efficiency within the warehouse.
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JP MORGAN & CHASE Winter Haven, FL
Associate Banker Intern Jan. 2025 - Present
• Utilized various financial software platforms to efficiently manage client accounts, transactions, and financial data.
• Participated in cross-functional initiatives to streamline financial processes, optimize resource allocation, and drive operational efficiency while prioritizing customer needs in banking environment.
• Offered GEN67d24ea112933 financial products and services to clients, tailoring recommendations based on their specific goals and risk tolerance.
VOLUNTEER EXPERIENCE
(YLT) YOUTH LEADERSHIP PROGRAM Polk county, FL
President Jan. 2012 - Mar. 2015
Contributed to quality programs on behalf of organization with mission of serving youth from disadvantaged backgrounds. LICENSES & CERTIFICATIONS
MEDICATION TECH - Medication Technication certificate July 2024
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