Scrum Master Project Manager

KATHLEEN ANN REILLY

602-***-**** *********@*****.***

www.linkedin.com/in/kathyreilly2023

Versatile and collaborative PROJECT MANAGER/SCRUM MASTER with over 12 years progressive experience in the airline, electronics distribution, financial services and healthcare industries.

● 12+ YEARS PROJECT MANAGEMENT using AGIILE, HYBRID & WATERFALL METHODOLOGIES

● SAFe CERTIFIED AGILE PRACTITIONER

● CERTIFIED SAFe 6.0 SCRUM MASTER

● PMI© CERTIFIED AGILE/HYBRID PROJECT PROFESSIONAL

● SCRUM ALLIANCE© CERTIFIED CSM

● PMI© CERTIFIED DASM – DISCIPLINED AGILE SCRUM MASTER

● MICROSOFT OFFICE SUITE PROFICIENT

● 9+ YEARS EXPERIENCE w/ SERVICENOW, JIRA, RALLY, CONFLUENCE, AZURE DevOps & SMARTSHEETS PROFESSIONAL EXPERIENCE

SAAMA TECHNOLOGIES Jun 2024 - Present

Sr. Project Manager & Scrum Master

Lead a cross functional team composed of stakeholders from multiple divisions within the Arizona Department of Economic Security (AZDES) on a Master Data Management (MDM) Implementation, using a “Golden Record” to establish standards for stakeholder access to patient information recognized across AZDES’s 9 Divisions. High level of expertise required for Hybrid project methodology: implement Waterfall as required (Initiating, Planning, Executing, Monitoring and Control and Closing) and seamless pivot to Scrum Master duties for DevOps when leading the Agile areas of the project (Daily Stand Ups, Sprint Grooming, Planning, Retrospectives). BLUECROSS/BLUESHIELD (BSBC) of AR Contract Assignment, PHOENIX, AZ Feb 2023 - Jun 2024 Sr Project Manager & Scrum Master

Led 5-7 Healthcare IT Projects at the Enterprise level using Waterfall, Hybrid, Agile and SAFe Agile methodologies. Projects ranged from simple to complex and involved multiple BCBS lines of business. Budgets ranged from <$100k for a small project to $25,000,000+ for multi-year, multiple LOB initiatives. Demonstrated thorough understanding of all project methodologies: in Waterfall (Initiating, Planning, Executing, Monitoring and Control and Closing), seamless pivot to Scrum Master duties when leading an Agile project (Daily Stand Ups, Sprint Grooming, Planning, Retrospectives) and within Scaled Agile (SAFe) project environment lead teams through PI Planning for an ART.

Key Contributions:

• Member of the initial Data Management ART as a SAFe Certified Team Coach (Scrum Master). AETNA, Inc. Contract Assignment, PHOENIX, AZ Apr 2022 – Jan 2023 Sr Project Manager/Product Owner/Scrum Master – Technical Implementations Led cross-functional teams through projects of varying complexity to design, build and implement digital products, web design, and SaaS for 5 Aetna Joint Venture (JV) partners (external stakeholders) for Commercial, Medicare and Medicaid Plans. Collaborated with Development team to triage customization requests from JV & Center of Excellence (COE), and participated in customization design & build process. Provided Post Go Live support to external stakeholders for SSO implementations. As a Scrum Master, led Agile team through Daily Stand Ups, Sprint Grooming, PI Planning, Sprint cycles and Releases. Within Scaled Agile (SAFe), participated in PI Planning with the Release Trains and RTEs to optimize work for the upcoming Program Increment. As Product Owner, managed product backlog while providing consultative services to JV partners. Key Contributions:

• PM on a successful collaboration with external JV partner and Aetna COE to deploy Inbound and Outbound SSO implementations for Commercial and Individual Family Plan member groups on schedule after JV team discovered development issues and increased the project scope to add IFP member group. VENTANA MEDICAL SYSTEMS, Contract Assignment, TUSCON, AZ Aug 2021 – Apr 2022 Sr. Project Manager IV

Highly collaborative hands-on role tasked with budget planning and development; oversaw and led 4-6 moderately complex Companion Diagnostic (CDx) clinical cancer trial projects comprised of both internal teams and external stakeholders (Pharmaceutical companies and the FDA), some full life cycle, some post kick-off. Accountable for developing and maintaining project plans, budgets, and timelines. Annual project budgets were over $10,000,000 and projects’ duration 7-10 years. Main point of contact for communicating status to senior management, external and internal project stakeholders and the project team. Key Contribution:

• Facilitated successful compliance resolution of CDx issue with the FDA by utilizing stakeholder management skills of leadership, problem solving and negotiation. WELLS FARGO AUTO CHANDLER, AZ

Portfolio Project Manager, Technical Implementations Jan 2021 – Aug 2021 In partnership with the Change Delivery teams, led digital integration projects for large scale Asset Management using Agile Project Management for information migration from Wells Fargo Auto to Wells Fargo Enterprise. As a Scrum Master, led Agile team through Daily Stand Ups, Sprint Grooming, PI Planning, Sprint cycles and Releases. Collaborated with the Application Owners, the Line of Business teams, Information Security Consultants and Engineers to determine specific business needs, create cases and provide evidence of data security compliance for Wells Fargo customers.

Key Contributions:

• Led three Value Stream projects and teams concurrently – Auto Digital Integration, Automate Payments, Communications & Correspondence and Capabilities India.

• Collaborated with Auto Digital Integration Product Owner and team to bring project from Red to Green within two months of assignment to Portfolio Team. WELLS FARGO, Contract Assignment CHANDLER, AZ

Project Manager – Cyber Security Oct 2019 – Nov 2020 Led projects for Wells Fargo DARE team on Asset Management initiatives to determine encryption requirements upgrades for confidential or restricted data at rest and oversaw implementation process from discovery through remediation. As a Scrum Master, led Agile team through Daily Stand Ups, Sprint Grooming, PI Planning, Sprint cycles and Releases. Collaborated with the cross-functional teams (Application Owner, Line of Business teams, Information Security Consultants and Engineers) to bring applications into compliance for data security. Documented all processes submitted results to Wells Fargo Leadership timely for review and approval. Key Contributions:

• Completed 20 concurrent projects 6 weeks prior to 12/16/2020 project end date.

• Authored new process document illustrating evidence of proof for Voltage encryption.

• Completed successful encryption and remediation of Automated Payments assets. OPTUMRx, INC. PHOENIX, AZ Aug 2018 – Oct 2019

Implementation Project Manager, Pharmacy Benefit Management (PBM) Managed Full Life Cycle PBM Implementation projects from SOW through Post Go Live for Commercial and Medicare/Medicare Plans. Led a cross functional internal team of 25 individual contributors from finance, data, claims, eligibility, mail order, vendor transition, member services, benefit and clinical processes to build a pharmacy benefit program for existing or new clients. Key Contributions:

● Earned 100% scores on all Implementation audits.

● Identified and Implemented areas of opportunity to improve turnaround times for customer portal creation in future Implementations. Ideas were incorporated into to Lessons Learned documentation.

● Earned a 9.5 average personal NPS score out of 10. UNITEDHEALTH GROUP PHOENIX, AZ Jul 2016 – Aug 2018 Business Systems Consultant - Project Manager, Claims Performed claims analysis and reporting at the Enterprise level for external customer, Minnesota Medica, for Medicare and Medicaid claims. Identified and corrected outstanding errors to establish a payment compliance accuracy goal exceeding 99% on reporting processes, cyber security, claims submission accuracy and EMR management.

Key Contributions:

● Contributed to team recovery of approximately $100 million dollars from corrected claims in 2017.

● Developed and implemented an automated reporting process that reduced run time from 5 hours to 1.5 hours for internal audit reporting.

● Automated all SLA reports and reduced reporting times from 5 hours to 2 hours on average. AVNET, INC. PHOENIX, AZ Aug 2015 – Jul 2016

Product Owner, Global Division

Managed procurement and distribution of Texas Instruments Semiconductor product line through RFP bid to determine best pricing and highest achievable gross profit margin. Negotiated with manufacturer to optimize GP%. Delivered exemplary customer service to both internal and external customers. Key Contributions:

● Achieved 20.92 % GP enhancement first six months in position.

● Earned top performer award for Product team March 2016; additional $25,206 in GP enhancement.

● Silver Award for customer service excellence, Jan 2016. US AIRWAYS, INC. TEMPE, AZ

Program Manager Legacy US Airways Cabin Safety Nov 2013 - Jul 2015 Oversaw the Aviation Safety Action Program (ASAP) for the Flight Attendant group and performed comprehensive quality analysis on safety event reports. Key collaborator with the FAA and the Association of Flight Attendants (AFA) on development and recommendations for corrective actions for safety lapses. Key Contributions:

● Developed a Safety Event Reporting process that eliminated a 200+ open report backlog, reduced report turnaround times from 6-8 weeks to 2 days and brought department into FAA compliance. US AIRWAYS, INC. TEMPE, AZ Sept 2012 – Nov 2013

Fuel Supply Purchasing Manager

Managed US Airways $1,500,000,000 annual into plane fuel accounts and budget for both into plane and pipeline purchases.

Key Contributions:

● Redesigned forecasting model and eliminated over $23,185,966 in fuel payments in 2013. EDUCATION & CERTIFICATIONS

Masters of Administration/Project Management & Organizational Leadership - Northern Arizona University - 2019 Bachelor of Science/Business Management - University of Phoenix - 2008 Post Baccalaureate Paralegal Certificate - Minnesota Paralegal Institute Six Sigma Green Belt – Management and Strategy Institute #1974190 SAFe Certified Agile Practitioner - SCALED AGILE© #400*****-**** PMI© Certified Agile/Hybrid Practitioner #3416898

PMI© Certified DASM (Disciplined Agile Scrum Master) #3423421 SCRUM ALLIANCE© CERTIFIED CSM® #0015351

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