Customer Service High School
Resume:
Melissa Bivens
Plainfield, IN 46168
************.**@*****.***
EXPERIENCE
BivensR&M, Plainfield — Manager
February 2017 – Present
Left: Have been managing our family business since 2013 off and on
Pay: $17.75/hr
Summary: Oversaw day-to-day operations of the family business, including scheduling, customer service, and inventory management. Handled bookkeeping, supply orders, and ensured smooth workflow to maintain high-quality service and client satisfaction.
Great Clips, Mooresville/Southport — Stylist
May 2016 – January 2017
Left: Started running family business full-time
Pay: $18.00/hr
Summary: Provided professional haircutting and styling services in a busy salon environment. Maintained excellent customer service, helped train new stylists, and upheld salon cleanliness and safety standards.
Great Clips, Southport Rd. — Receptionist
June 2013 – June 2014
Left: Moved
Pay: $18.00/hr
Summary: Served as front-desk receptionist handling scheduling, customer check-ins, product sales, and basic administrative tasks. Created a friendly atmosphere while efficiently managing client flow and supporting stylists.
Covance, Indianapolis — Lab Technician
2021 – 2022
Pay: $20.00/hr
Summary: Worked as a lab technician assisting in sample preparation, data recording, and maintaining a clean, compliant lab environment. Followed strict protocols to ensure accurate results and support ongoing medical research.
Avon United Methodist Church — Custodian Staff
2022 – 2024
Supervisor: Christine King, 317-***-****
Pay: $18.00/hr
Responsibilities:
- Maintained cleanliness and sanitation of all church facilities, including sanctuary, classrooms, restrooms, and common areas
- Set up and broke down rooms for church services, events, and community programs
- Managed inventory and restocking of cleaning and paper supplies
- Provided light maintenance and reported larger repair needs
- Supported special events such as weddings, funerals, and youth activities by ensuring all spaces were clean and ready
- Worked closely with staff and volunteers to maintain a welcoming and safe environment for all guests and congregants
Summary: Performed custodial and light maintenance duties to maintain cleanliness of the church building. Supported church events by setting up and breaking down rooms, managing supply inventory, and providing a safe, welcoming space for all churchgoers and visitors.
EDUCATION
Plainfield High School, Plainfield — Diploma
August 2000 – May 2004
Empire Beauty School, Southport — Cosmetology License
January 2013 – April 2014
SKILLS
Hair cutting/color
Organization skills
Time management
Fast learner
SUMMARY
Experienced and dedicated professional with a strong background in customer service, cosmetology, facility maintenance, and team leadership. Proven ability to manage tasks efficiently in both fast-paced and community-centered environments. Reliable, detail-oriented, and driven by a commitment to creating clean, organized, and welcoming spaces for clients, coworkers, and community members.
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