Azure Cloud Customer Support

MICHAEL SOWUNMI

Houston, TX ***** • +1-862-***-****• ****.*********@*****.***

SUMMARY

Enterprise and IT engineer with over 7years of IT experience. Skilled in Cloud Computing (Azure), Information Management, Application development, & Virtualization. Knowledgeable in Windows Server Administration, Automation, Analytics, IT Service Management, Customer Support built across Healthcare, Pharmaceutical, Telecommunication & Financial Industry. Demonstrated talent for determining clients’ requirements and quickly responding with the appropriate solution. Experienced in leading teams (via Waterfall, Agile, Lean). Adept at optimizing workflows and minimizing business interruptions while maintaining systems security. TOOLS & SKILLS

• Azure Cloud Infrastructure

• Project/Program Management

• IaaS / PaaS / SaaS

• SQL Management Studio

• Stakeholder Engagement

• Azure Platform Services

• Lean / Agile / Waterfall

• CICD/ SDLC/ DevOps Tools

• JIRA / Azure DevOps

• Windows / Linux / VMs

EDUCATION

• Window Server Technology

• Confluence

• Azure Template Language

• Requirement Gathering

• Quality Control/Assurance

• PowerShell / Terraform / Docker

• MS Office 365 Cloud Specialist

• Hadoop/ HTML/ Hive/ JavaScript

• Jenkins / GitHub / Kubernetes

• Leadership/Management Skills

• Scrum / Kanban / SAFe

• Cross-functional Teams

• Managing Enterprise IT Environment

• Process Optimization/Problem Solving

• Strategic Planning/Documentation

• On-Premises End User Support

• Cloud Migration / Active Directory

• Server Administration Specialist

• Configure & Troubleshoot AWS/Azure

• Teaching/Mentoring/Coaching

Bachelor of Science, University of Houston

Master of Science, Purdue University Global

PROFESSIONAL CERTIFICATIONS

Certified SAFe 5.0 Scrum Master

Certified Scrum Product Owner

AWS Certified Developer - Associate Level

Azure Administrator Associate

Microsoft Certified: Azure Fundamentals

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EXPERIENCE

Advent Health Hospital, Orlando Florida AUG 2021 – MAY 2025 Azure Cloud Engineer

• Experience on Power Shell scripts to automate the Azure cloud system creation including end-to-end infrastructure, VMs, storage, Azure firewall rules and routes.

• Assist customers in simplifying the Architecture by Automation using JSON Templates and PowerShell

• Proven understanding of Security & Backup methodologies

• Hands-on implementation of the Azure Operations dealing with IAAS Infrastructure (VMs, Virtual Networking, Azure Services, Web Site Deployments) & deploying applications as PAAS (Websites, Web roles & Worker Roles)

• Implementing New Azure Services like Backup Vaults, Recovery Service Vaults, Operation Management Suites, Cost Estimation and Efforts.

• Experience in developing Dashboard Report, Parameterized Reports, and Linked reports, Sub reports by region, Year, Quarter, Month and Week.

• Develop architectural standards that promote DevOps practices such as Infrastructure as Code and Continuous Integration/Continuous Deployment (CI/CD).

• Creating, validating, and reviewing solutions and effort estimate for migration to the Azure Cloud Environment conducting proof of concept for latest Azure cloud-based services.

• Architected and Implemented Public Cloud Infrastructure in highly distributed environment.

• Installed and configured IIS web server on Microsoft Windows 2012/2012R2 /2016 server accordingly.

• Understanding of Cloud services, DevOps including compute, storage, CI/CD as well as monitoring & logging technologies.

• Good knowledge of networking devices/appliances (DNS, Firewall, Routers) IBM Consulting Houston, TX JAN 2017 - AUG 2021

Azure Cloud Engineer

• Working closely with application, network, and security teams to ensure requirements are reflected appropriately in the Azure design.

• Understanding of database architecture and design including scalability, backups, performance

• Designing, testing, and implementing application services migrations in both a manual and automated manner

• Replicated VMware VMs to Azure with Site Recovery.

• Used PowerShell Scripting and automation to move workloads and improve operations and support.

• Worked in collaboration with other Microsoft Subject Matter Experts to provide and document recommendations for their applications.

• Expert skills on troubleshooting cloud networks, middleware & cloud storage technologies.

• On-Premises Platform Migration: Migrate platforms to the latest Microsoft operating systems.

• Cloud Based Migrations: Migrate Exchange to Office Online (O365), Active Directory to Azure Active Directory, workloads, and applications to Microsoft Azure.

• Experience in architecting hybrid solutions, cloud integration with on premise environment (Azure app service environment, express route)

• Implemented Azure Application Insights to store user activities and error logging.

• Good commercial experience of utilizing scripting and automation technologies, such as PowerShell.

• Knowledge of networking engineering, including DNS, Active Directory, firewalls, load balancers

• Understanding of multi-tenant and hybrid cloud architectures, ability to design both.

• ExpressRoute/Networking (including in depth knowledge of Public/Private peering, Internet NAT via firewall, transit VNET design, VNET-VNET peering)

• Strong knowledge and experience with Windows Server 2003/2008/2012, PowerShell, System Center

• Experience in developing integrations of Azure Platform to various types of external systems and can recommend an approach and technology.

• Provided extensive Application Support, Helpdesk and Technical Support.

• Provided a structured approach to customer support on a variety of IT related issues; administered user accounts for several different computer systems using Active Directory.

• Served as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM planning, setup, deployment, and maintenance.

• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

• Performed repairs to hardware, software, and peripheral equipment following design and installation specifications by business.

• Managed confidential user account information in accordance with established security policies & procedures.

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