Data Entry Development Specialist

Michaela (Kayla) Z. Radermacher

*** ***** ***** **., *******, PA 17522

*******@*****.*** • 484-***-****

Employment History

Conestoga Wood Specialties East Earl, PA

Product Development Specialist (Special Designs) August 2023—Present

Processed incoming orders

Collaborated with team when different product requests arise

Communicated professionally and timely with customers to answer questions

Processed order changes and cancellations

Created Team Database via OneNote

Conestoga Wood Specialties East Earl, PA

Scheduler Intermediate March 2021—August 2023

Scheduled incoming orders and changed as needed

Sorted shop paperwork

Communicated with employees from all areas of the company to find ways to meet customer’s change order requests and resolve lead-time issues

Completed daily reports

Volunteered when needed to work in extra areas of the shop

Trained employees

Created work instructions for the department

Conestoga Wood Specialties East Earl, PA

Customer Service Representative March 2017—March 2021

Processed orders via data entry and fax where applicable

Proofed co-worker’s orders

Answered phones and emails timely and politely

Sorted incoming orders

Worked as a team in problem resolution

Worked with Con-Nex software team for Conestoga to help resolve system issues

Key Account Representative for major customer

Processed electronic orders via data entry

Collaborated weekly with team

Empire Building Products Leesport, PA

Kitchen and Bath Designer and Sales Team Member August 2016 – March 2017

Designed kitchens and bathrooms with 20-20 software

Scheduled meetings with clients and communicated as needed per design questions/changes

Effective professional, and courteous communication with client

Merchandised product

Performed data entry for orders as well as faxed and called vendors

Lowe’s Home Improvement Sinking Spring, PA

Kitchen Cabinet Specialist October 2012 – August 2016

Designed kitchen and bathrooms via 20-20 software

Scheduled appointments with clients and contractors to review designs

Assisted customers in project selections such as flooring/lighting/cabinets, etc.

Investigated customer issues to resolve efficiently and effectively

Contacted vendors on ETA’s and replacement requests

Lowe’s Home Improvement Hamburg, PA

Flooring Specialist July 2012 – October 2012 (Started in October 2011 as a cashier)

Sales associate for various types of flooring and tile

Assisted customer in proper installation measurements and cutting of flooring

Customer phone and email support regarding various home improvements

Prepared work orders and quotes for customers and vendors

CVS Pharmacy Muhlenburg, PA, Blandon, PA, Suffolk, VA, & Jacksonville, NC

Certified Pharmacy Technician 2007-2012

Filled prescriptions

Answered phone calls

Stocked medications

Typed new prescription orders

Cashed out customers

Resolved insurance issues

Worked with team to organize and clean department

EDUCATION

Bachelor’s Degree in Psychology with concentration in Mental Health Counseling

o2024-25 Southern New Hampshire University

oHonor Society

Bachelor’s Degree in Psychology

oJan 2024 – Aug 2024

oLancaster Bible College

Associates Degree in Applied Sciences with concentration in Kitchen & Bath Design

o2014 Lehigh Carbon Community College Schnecksville, PA

oMember of 2013 Fall Semester Dean’s List

oPhi Theta Kappa Honors

Fleetwood Area High School (2001-2005)

oHonor Society

oVICA Treasurer in 2004 & Member in 2005

oBand Front 2001

o3.4 GPA

ACCOMPLISHMENTS

2024-25 (Conestoga Wood Specialties) Coordinated Team Research Database

2015-16 (Conestoga Wood Specialties) Key Account Representative for high priority customer

2015-16 (Conestoga Wood Specialties) Collaborated with Con-Nex Software Team to troubleshoot program issues phase

2011-17 (NKBA Member) National Kitchen & Bath Association

2013 - 2014 Lowe’s Team Captain for Voice Team

2012 Lowe’s Heroes volunteer committee member

2010 Norfolk, Virginia Navy Marine Corps. Relief Society volunteer member

2010 Onslow Country North Caroline Customer Service Appreciation Award

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