Data Center Technical Support
Resume:
CONTACT
Sterling, VA *****
**********@*****.***
PROFESSIONAL SUMMARY
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
SKILLS
Linux line-command
Technical Support Fundamentals
Microsoft Office
IT hardware and Software Concepts
Cisco Servers
Networking
Computer hardware
Troubleshooting
Racks
Cables
Airflow
Power
PDUs
CDU
Cisco 7500
1200 series routers
Layer 2
Layer 3
UTP Cable
OTDR
Optical Fiber
Detail-oriented
Focus
Proactive
Communication skills
Work ethics
Data centers
RONNY M. MWAMBA
DATACENTER OPERATOR TECH II
EXPERIENCE
Data Center Operator/ Tech II IES Communication/Salesforce
01/2019 - Present
Rack and stack the cabinet
Installation and management of new servers
Prepare reports on data center efficiency to improve function and reduce costs
Ensure that the data center stays as immaculate as possible to prevent unnecessary damage to computer systems
Work with a group of operators to maintain as flawless a system as possible
Track all supplies both used and needed and report to the financial office
Train new data center employees on system operations
Troubleshooting Hardware and Software
Performed single mode & multimode fiber decommission
Troubleshoot, test, and quality assurance of Server hardware
Pulling, running Fibers, and installing all fiber cassettes
Built MDF; IDF and installed 4 posts & 2 post racks for the switches and routers
Using Velcro to dress all fiber & copper cables
Installation of switches and routers on the 4 post racks and some 24 & 48 ports on the 2 post racks
Installation Windows Server, Linux, Unix, HP, Dell
Using Fluke 1800 tester to perform fiber, copper testing, and labeling (OTDR)
Read the patch plan paper and install the devices following the description on the patch plan
Cabling knowledge beyond dressing or running cabling
Installation of NETAPP servers
Installation of SAN DIRECTOR
Installation of PDU and CDU
Investigate customer issues and design appropriate solutions
Reporting and maintaining inventory stock supplies
Patch the cables on the Cisco switches and HP switches
Keep all systems as updated as possible implementing any new technology where possible
Check in and out any equipment to prevent loss
Repair and restructure current servers as needed
Decommercialization of the data center machines and cables
Data Center Technician Cell Tech Inc - Ashburn, VA
09/2018 - 01/2019
Troubleshooting Hardware and Software
Proficient in updating all software
Cabling knowledge beyond dressing or running cabling
Learning new software products such as Ubuntu, and Kali
Update Bios and reserialize system boards in some high schools in Loudoun County
Installed Microsoft Office (Word, PowerPoint, Excel, Visio)
Data Center Technician I-Wire Communication
04/2016 - 07/2018
Cable puller Technician Install fiber optic, non-shielded, and shielded cable
Test copper and fiber cables to ensure correct working order
Diagnose and troubleshoot cable problems
Perform diagnostic and preventive maintenance measures
Document test results and safety reports as appropriate
Plan network installations by studying customer orders, plans, manuals, and technical specifications
Pulling some backbone multimode fiber
Built racks and some fiber patch panels
Built some fiber trays
Performed DC Power battery testing and installations
Cable Technician Integrity Technology Group - Ashburn, VA
11/2015 - 05/2016
Pulling and Installed Cat5e; Cat6; Cat6a by terminating with RJ45and RJ11
Traced cable, labeled with pea-touch machine
Designed out-of-network and telephony infrastructure and wiring
Terminated electrical power cable by using a fuse to power the equipment
Performed fiber and copper troubleshooting and configuration
Designed out-of-network and telephony infrastructure and wiring
Performed testing on fiber optic & copper cable by using a Fluke 1800 tester Performed team tasks by participating in all devices and fiber decommissions
Racks and stack
Using a label maker to perform fiber and copper labeling
Dressing all fibers and copper with Velcro
IT Data Center Developer FIBANK, DRC - Gombe
07/2012 - 05/2015
Fix network problems at the computer level in the general direction of the bank and in the branches
Fix the problems with the printers
Fix all problems that could have hardware: computers, camera surveillance, printers, scanners, routers, racks, switches, and cables
Maintain the proper functioning of the bank system Installed operating systems in computers, sound, image, and device drivers
Installed Microsoft Office, anti-virus on computers and OS such as Windows Servers
Program an agent payroll application
EDUCATION
Google Cybersecurity Certificate
01/2025
Ministry
Berean School of the Bible at Global University, 01/2022
Bachelor: Computer Science
Institute Superior of Trade - DRC, 08/2013
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/public-profile/settings
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