Customer Service Representative
Resume:
Kateria Thomas
Lancaster, TX *****
********@*****.***
Professional Summary
Energetic and hard working individual seeking a position to utilize strong communication skills and a commitment to providing excellent service. Eager to contribute to a team- oriented environment and ensure customer satisfaction. Skilled in CRM systems, multitasking and solving challenging issues with professionalism and empathy.
Willing to relocate to: Arlington, TX - Dallas, TX - Irving, TX Work Experience
Customer Service Representative
American Specialty Health-San Diego, CA
January 2021 to December 2024
• Answer incoming calls, emails, and chats from customers in a timely and professional manner.
• Provide accurate information about products, services and company policies
• Resolve customer concerns, issues and complaints with empathy and compassion
• Document customer service interaction and update in CRM systems Mail Order Pharmacy Assistant
Humana-Irving, TX
September 2017 to November 2020
• Answer inbound calls from patients, healthcare providers and insurance companies regarding prescriptions and order status
• Assist members with enrollment process
• Verify insurance information and communicate benefit coverage and copayment details
• Assist patients with placing, tracking and refilling prescriptions via phone or online systems
• Troubleshoot and resolve issues related to delayed shipments, incorrect medications, or missing prescriptions
• Maintain accurate records of prescriptions, prior authorizations and billing information
• Document all members interactions in Pharmacy system in compliance with HIPPA regulations Home Health Care Aide
Comfort Home Healthcare Inc.-Garland, TX
May 2010 to July 2017
• Assist clients with activities of daily living, including bathing, grooming, dressing, and mobility support
• Provide companionship and emotional support to clients as well as promoting mental and well being
• Monitor and document changes in clients physical or emotional conditions, reporting concerns to nurses and supervisors
• Administer medications and assist with basic health - related tasks under supervision
• Follow safety protocols and infectious control guidelines to ensure a safe environment for clients and caregivers
Education
High school diploma or GED
James Bowie High School-Arlington, TX
August 1991 to May 1995
Skills
• Microsoft Excel
• CRM Software
• Microsoft Word
• Typing
• Insurance Verification
• Epic
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