Customer Experience Sales Representative

Joel Duong

********@***.*** • 651-***-**** • https://www.linkedin.com/joel-duong

EDUCATION

University of Minnesota, Hubbard School of Journalism Minneapolis, MN Bachelor of Arts in Strategic Communications: Advertising and Public Relations May 2025 SKILLS

Technical Skills: SWOT Analysis Brand Strategy Excel Video editing Campaign Planning Data Analysis Qualtrics SEO/SEM

Soft Skills: Communication Problem Solving Organization Time Management Language: Fluent in English and Vietnamese

RELEVANT EXPERIENCE

MNRC Burnsville, MN

Outside Sales Representative April 2025 – Present

● Developed marketing tactics to refine messaging and attract better leads.

● Worked closely with insurance adjusters to help clients navigate claims, speeding up approval timelines.

● Generated 200+ leads using door-to-door outreach, referrals, and local networking. Vina Vietnamese Restaurant St. Paul, MN

Assistant Manager September 2023 – March 2025

● Monitored inventory levels and tracked daily sales and revenue to support smooth operations and informed decision-making.

● Assisted with table service and helped train new employees, ensuring a consistent and high-quality customer experience.

● Developed customer loyalty programs and tracked return visits. Sassy Nails Vadnais Heights, MN

Receptionist March 2022 – August 2023

● Scheduled and managed client appointments while answering calls and providing information on services, pricing, and availability.

● Promoted salon services and products to enhance the customer experience, and resolved client concerns with professionalism, escalating when needed.

PROJECT EXPERIENCE

2026 Special Olympics USA Games January 2025 – May 2025

● Created a campaign for the 2026 Special Olympics games 2026

● Developed a competitive analysis and new messaging tactics

● Collaborated with marketing and operations teams to execute our presentation and ideas

● Full campaign book link

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