Program Manager Customer Service
Resume:
Bilingual Program Manager Senior with more than ** years of
Experience in leading cross-functional teams in the Plastic Manufacturing area. Expertise in managing, leading and implementing End to End projects to ensure they meet budget, quality, time and stakeholders’ expectations.
Major strengths include strong cross functional customer service, customer relationships, Business Development, Quotation, ability to balance multiple priorities and meet deadlines, besides Financial Analysist. Skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement and empowerment.
A self-reliant individual who is innovative, an excellent communicator, highly motivated and enthusiastic, well organized and an effective team member.
PLASTIEXPORTS TN, LLC
TENNESSEE / NORTH CAROLINA
PROGRAM MANAGEMENT MANAGER
Aug 2022- Present
- Lead the execution of large-scale projects such as, Industrial, HVAC, Appliances.
- Plan and design projects and proactively monitor its progress.
- Managing complex projects from conception to production.
-Coordinating cross-functional project activities.
- Responsible for managing projects and people to meet performance indicators of NPIs on time with cost management, quality, and delivery on time.
-Quote expert, analysis, preparation and presentation to the customer.
- P&L, financial analysis, pricing analysis.
- Coordinates the development and implementation of New projects.
- Preparation and interpretation of annual Sales forecast.
- Customer Service manager
- NPI development manager / Training to all employees through APQP process.
- Sales Forecasting.
- CAPEX preparation and implementation for new machinery and new projects
-Oversee all activities associated with the projects to ensure the program achieves its goals through the team.
-Develop pricing strategies for new products to maximize profit.
-Interface with the customer for business development. MERCEDES
LOMELI
PROGRAM MANAGEMENT
M A N A G E R
CONTACT INFORMATION
Charlotte, NC.
***************@*****.***
(1) Mercedes Lomelí Hermosillo
PLASTIEXPORTS SA DE CV
NPI PROGRAM MANAGER SR
MONTERREY, MEXICO
Aug 2017- July 2022
• Specialized in NPI, Plastic Manufacturing, Tooling injection construction, Timelines execution and Plastic parts quotations.
- Development and Administration of Projects
- P&L analysis
- Perform analysis and support pricing initiatives and process changes to ensure consistency of company pricing practices.
- Timely preparation of responses to price quotation requests from regional and international sales managers / customers.
- Liaison between application engineering and sales support to create accurate product pricing.
- Monthly and quarterly reports
- Managing End to End Projects
- Responsible for day-to-day customer service information and feedback
- Coordinate all internal areas to achieve customer goals
- Budgets, Corporative sales, Control P&L
- Introduction and launch of new projects
- Acted as primary customer contact for program activities, leading review sessions with customers to discuss cost, schedule, business strategies, and technical performance
FLEXTRONICS INTERNATIONAL PLASTICS
GUADALAJARA, MEXICO
PROGRAM MANAGER 2008-2015
- Coordinate all internal areas to achieve customer goals
- Budgets, Corporative sales, Control P&L
- Introduction and launch of new projects
- Acted as primary customer contact for program activities, leading review sessions with customers to discuss cost, schedule, business strategies, and technical performance
- KPI s Esurance
- Development and Administration of Projects
- Quotations for plastics components
- P&L analysis
June 2005- April 2008 FLEXTRONICS
INTERNATIONAL
ACCOUNT RECEIVABLE TEAM LEADER
- AR Agings controls, Managing 10 different customer agings
- Get zero past-due invoices
- What if analysis
- Price, quantity invoices reconciliation
- Financial analysis, Treasury control
EDUCATION
Bachelor, Accounting
Universidad La Salle Guadalajara (Feb 2006)
Bilingual :Spanish and English Skills, Fluent written and spoken COURSES & CERTIFICATIONS:
• PMP Certification course in process, started March 2024
• Waterfall Methodology June 2023
• Implementing a PMO June 2023
• Design Thinking for Beginners Feb 2022
• Project Management Nov 2021
• Leadership and Organizational behavior Sep 2021
MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, & One Drive. Jira, Power BI.
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