Customer Service Security

CURRICULUM VITAE OF LUCY RAMOKOKA

Mrs. Lucy Dikeledi Ramokoka

Date of birth: 31 March 1985

Marital status: Married

Maiden Surname: Seku

IdenƟty number: 850**********

***** ****** **** ********* Crescent, 1819 Ext 52 Soweto Email address: ********@*****.***

Contacts: 073*******/ 083*******

Code 8 driver’s licence

EDUCATION BACKGROUND

COMPLETED TERTIARY

InsƟtuƟon: Cornerstone (2007)

QualificaƟon: Computer cerƟficate and call centre cerƟficate Country: RSA

InsƟtuƟon: Teachers Learning Centre (2023)

QualificaƟon: Early Child Development cerƟficate 120 credits Country: RSA

ACHIEVEMENTS

Unit

Standards Name of Unit Standard Credits

8647 Apply workplace communication skills 10

13925 Present information in a public setting 5

13853 Mediate active learning in ECD programmes 36 13854 Promote healthy development in Early Childhood programmes 12 13855 Develop and manage the ECD learning programme 24 244260 Facilitate a Life Skills Learning Programme in the Reception Year 15 244257 Facilitate a Literacy Learning Programme in the Reception Year 15 244256 Facilitate a Numeracy Learning Programme in the Reception Year 15 InsƟtuƟon: Amol Security Service and Training InsƟtuƟon (2024) QualificaƟon: Security Officers training E, D and C

Country: RSA

ACHIEVEMENTS

- Private Security Industry Regulatory Act (PSIRA)

- Amol Security Service and Training Institution

SECONDARY

Forte high school (2004)

Highest Grade Passed: Grade 12

Subjects:

Setswana 1st Language

English 2nd Language

Afrikaans 2nd Language

AccounƟng

MathemaƟcs

Economics

Business Economics

Computer Studies

WORK EXPERIENCE

Company: Oneplan (7 December 2022 Ɵll Date)

Customer Service Expect

Task and responsibiliƟes

In Oneplan, I assist various clients with their various queries to the best of my ability. I assist clients with their pets, their health and also their car and household insurance. I also load funds for clients on their card to pay with it and also teach clients about self service. I assist clients that wish to cancel their policies.

I would like to take a moment to reiterate my commitment to fulfilling all the duties and functions reasonably assigned to me on behalf of the employer in connection with its business.

It is crucial to work together to ensure a cohesive and efficient workplace environment.

It is of the utmost importance to promptly submit any information regarding potential business opportunities or proposals that I come across, specifically those that relate to our company's prescribed business or may be considered competing business.

I use my unwavering dedication to safeguarding and advancing the business and interests of our company, as well as preserving its esteemed reputation and goodwill. I want to emphasize the importance of maintaining professional conduct and displaying unwavering commitment to the company in all our dealings and transactions related to its business and interests.

Company: Safair OperaƟons (19 August 2019 Ɵll 28th Feb 2020)Inbound and Outbound Customer Consultant

Task and responsibiliƟes

Assist passengers with Ɵcket sales

Providing advice about visas or passports

Bookings and flight changes including explaining rules terms and condiƟons, regulaƟons and

procedures as required

Manage flight delays and or cancellaƟons

Company: MulƟchoice (4th July2014 Ɵll 1st August2019) Task and responsibiliƟes

Inbound Customer Care consultant

Data capture, Technical support, Billing and Account queries

Customer correspondence

Product support

Up selling

TroubleshooƟng

Company: Bruma Finance (27th August 2011 Ɵll 30 June 2014) Task and responsibiliƟes

Telesales Consultant

ContacƟng potenƟal or exisƟng customers to inform them about a product or service using scripts

AdministraƟon & telesales consultant

Data Capture

Company: Direct Channel Credit Management (7th 2010 July to 30th July 2011) Task and responsibiliƟes

Debt collecƟons consultant

Keep track of assigned accounts to idenƟfy outstanding debts

Plan course of acƟon to recover outstanding payment

Locate and contact debtors to inquire of their payment status

NegoƟate payoff deadlines or payment plans

Handle quesƟons or complaints, InvesƟgate and resolve discrepancies Company: Total Sports (8th March 2010 to 10th June 2010) Task and responsibiliƟes

Shop Assistant

Serving customers

Displaying products

As with special promoƟons

Company: Seculo Group of Companies (14th January 2008 to 13th December 2009) Task and responsibiliƟes

Packer

Stock taking

SKILLS AND ACHIEVEMENTS

Team player

Work well under pressure

Detailed to informaƟon skill

Decision making skill

Interpersonal skill

CommunicaƟon

CreaƟvity

Leadership

OrganizaƟon

Customer service

EmoƟonal intelligence

CriƟcal thinking

Interpersonal communicaƟon

Problem solving

Teamwork

AcƟve listening

Computer Literacy Knowledge

• MS Word

• MS Excel

• MS PowerPoint

• Ms Outlook

• MS internet

• MS Access

REFERENCE

James: - Oneplan: 062*******

Thulisile Sithole: Safair OperaƟons; 071******* /011*******

Lindiwe Nkosi: MulƟchoice; 082*******/ 011*******

Brightness Xaba: Bruma Finance; 076-***-****/ 011-***-****

Daniel Mount: Direct Channel; 073-***-****

Mbuso Thulo : Total Sports; 011-***-****

Evelyn Neemthen: Seculo Group of Companies; 078-***-**** I declare that all informaƟon provided is true & correct to the best of my knowledge.

Contact this candidate