Cloud Engineer Network Administrator
Resume:
Michael S. Andrews
Senior Cloud Engineer Systems and Network Administrator
Phone: 770-***-**** Email: ******************@*****.*** [LinkedIn](https://www.linkedin.com/in/mandrews191198/)
[Github](https://github.com/mandrews78)
Professional Summary
Dedicated Senior Cloud Engineer, Systems and Network Administrator with over 20 years of experience in the IT industry, specializing in identifying and implementing effective technology solutions. Adept at cloud infrastructure, IT infrastructure design, and network management, seeking a senior-level position to leverage expertise in systems architecture and administration.
Education and Training
Georgia Institute of Technology, Atlanta, GA 2022
-MERN Full-stack Developer, Full Stack Web Development Boot Camp
-Intensive six-month coding boot-camp focused on MERN full-stack development.
American InterContinental University 2006
-Masters in Internet Security
The University of Alabama
-Bachelors in Small Company Management, Entrepreneurship 2001
-Minor in Computer Science/Technology Applications
Technical Skills
-Cloud Computing IT Infrastructure Design Virtualization Networking
-AWS Cloudbees Jenkins MongoDB VS Code Windows Server VMware Storage
-Data Center Mgt. Technical User/Support Microsoft Exchange Administration
-Project Management Hardware/Software Troubleshooting Helpdesk Management
-Software Support Network Support IT Audit Active Directory Infoblox
Training and Certifications
- MERN Full-stack Developer, 2022
- Amazon Web Services Cloud Practitioner, 2019
- AWS Certified Solutions Architect, 12/18
- MCSA: Office 365 Certification, 2014
- Dell EqualLogic Certification, 2012
- VMware Certified Professional on vSphere 5, 2012
- Certified Ethical Hacker, 2009
- Security + Certification, 2009
- CCNA Boot Camp, 2008
Professional Experience
IT Director, KC Medical Care 03/2024 – Present
- Manage and support Microsoft Active Directory and Exchange/Office 365 environment.
- Install, configure, and manage network switches in each medical suite.
- Configure and manage Vonage IP phone system.
- Install and configure medical desktop machines and medical equipment in clinical rooms.
- Install and configure EKG software for medical doctors to perform electrocardiograms.
- Provide basic/complex PC hardware/software break/fix problems.
- Provide desktop support for KC Medical Care employees.
Senior Cloud Development Engineer, Pegasystems, Remote 01/2018 – 03/2024
-Developed innovative cloud solutions, enhancing business efficiency and scalability.
-Architect scalable, secure, and cost-effective cloud infrastructure solutions.
-Develop cloud architecture blueprints and detailed documentation.
-Led multiple project teams, driving the successful deployment of cloud services.
-Optimize cloud resources for performance, scalability, and cost-efficiency.
-Monitor cloud system performance and implement improvements as needed.
-Develop and maintain automation scripts for cloud infrastructure deployment and management, using CloudBees Jenkins.
-Utilize Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation.
Cloud Systems Architect, OpenSpan (Now Pegasystems) 10/2015 – 01/2018
-Architected robust cloud systems integral for business automation and data management.
-Collaborated with cross-functional teams to ensure seamless integration of cloud technologies.
-Work closely with development, operations, and business teams to align cloud strategies with business goals.
-Design secure cloud environments following best practices and compliance requirements.
-Implement and manage security measures such as firewalls, encryption, and access controls.
-Communicate cloud architecture designs and decisions to stakeholders.
-Design and implement disaster recovery plans and business continuity strategies.
-Ensure high availability and fault tolerance of cloud systems.
IT Manager, Layer 3 Communications (part of MGT) 08/2013 – 10/2015
-Managed IT operations, improving network infrastructure and systems reliability.
-Implement, configure, support and manage VMware and SAN Infrastructure.
-Manage, build and maintain virtual and physical server environment.
-Create and implement backup strategies using VMware vDPA virtual appliance.
-Perform email migration from on premise Microsoft Exchange to Microsoft Office 365.
-Manage and support Microsoft Active Directory and Exchange/Office 365 environment.
-Provide support for VPN/Remote Clients, MS Office, and all applications.
-Provide general desktop, laptop, and MacBook support for all users’ company wide.
Systems Engineer, UTG (United Technology Group) 12/2011 – 08/2013
-Engineered and maintained critical systems, ensuring high availability and performance.
-Implemented comprehensive backup and disaster recovery solutions. Coordinated all phases of system development, including planning, designing, integration (with formal testing), and overseeing the complete transition into production.
-Provided clients with bills of materials, statements of work, and hour estimates, followed by comprehensive final documentation upon project completion.
-Implemented, installed, and configured virtualization environments for various clients.
-Built and configured virtual servers across different cloud platforms for multiple clients.
-Conducted numerous email migrations to cloud services, including:
oGoogle Mail to Microsoft Office 365
oOn-premises Exchange to Microsoft Office 365
oOn-premises Exchange to AppRiver
-Configured a variety of HP and Cisco switches, Cisco ASA 5505 and SonicWall firewalls, including setting up site-to-site VPN tunnels between firewalls.
Network Administrator, Georgia Credit Union Affiliates 12/2007 – 12/2011
-Administered network operations, maintaining security protocols and IT systems management.
-Enhanced network configurations, leading to improved system efficiency and security.
Senior Helpdesk Analyst, Georgia-Pacific Corporation 12/2005 – 11/2007
-Top producer in the department, recognized as top producer in terms of percentage of resolved cases.
-99% accuracy in resolving cases, increasing level of accuracy, assist in problem trend observation and documentation.
-Build rapport to ensure high level of customer service, communication.
-Trainer/mentor to all newly hired helpdesk support analysts.
-Modify users’ accounts in Active Directory; provide support for VPN/Remote Clients, MS Office, and provide support for all applications, solving complex problems for users resulting in satisfied clients.
Systems/Desktop Support/Contractor, SBC Communications, Inc. 08/2005 – 11/2005
-Provided desktop support for SBC employees.
-Performed basic/complex PC hardware/software break/fix problems, performed remote software installs, server and data communications, and PC maintenance.
-Solved problems in MS Office XP, Microsoft Windows 2000, Outlook and Networking with TCP/IP, VPN, applications, etc.
PC Technician/Contractor, Mercer HR Consulting, Manpower Professional. 05/2005 – 07/2005
-Converted users’ workstations to Mercer’s Global Managed Desktop (GMD).
-Created GMD multifunctional and BIOS update boot CDs; confirmed BIOS revision/serial number.
-Ran DNA pack to capture user information/data; Applied GMD base image to the user’s workstation using Ghost Multicast.
-Renamed/joined workstation to domain; ran SMS wakeup to install core applications on laptop or desktop.
-Created outlook profile for new users; installed printers and installed optional applications; delivered users’ workstations.
Dell/PC Technician/Contractor, Atlanta City Hall, BMC Solutions. 03/2005 – 05/2005
-Deployed 500+ computers and laptops for City Hall in Atlanta, GA.
-Setup/connected all peripherals, to Dell Desktop/Workstation/external peripherals.
-Added systems to the customer network domain, set BIOS and administrative passwords, connected Dell Desktop to existing network printer/local printer.
-Breakdown of old computers, box system, and moved system to designated area.
Helpdesk Research Analyst, Computer Generated Solutions. 01/2005 – 03/2005
-Analyzed, diagnosed, and resolved installation problems for customers’ entertainment and computer systems.
-Created updated and maintained documentation on customers’ system problems and provided solutions.
-Programmed remotes, DVD recorders/players, MP3 players, Plasma/LCD TV’s, Digital Media Manager, Music Match.
McDonald’s Customer Support Representative, The Coca-Cola Company 09/2003 – 11/2004
-Acted as a liaison between the customers and consumers of McDonald’s Corp.
-Troubleshot comments, inquiries, and concerns to appropriate managerial staff of more than 13,000 restaurants to maintain the loyalty of the consumers.
-Created reports documenting customer feedback to provide to franchisees, regional and corporate offices.
-Answered inbound calls from Coca-Cola consumers; documented relevant and critical data into database; notified mail support via computer to send out letters, coupons, and forms; utilized creative writing skills to compose personalized responses.
Customer Sales Representative, Gap, Incorporated, Mall of Georgia 03/2003 – 02/2004
Retail Sales Consultant, Spherion Staffing for Cingular Wireless 10/2002 – 03/2003
Assistant Manager, Wal-Mart Stores, Incorporated 08/2000 – 07/2002
-Developed leadership ability, excellent customer service skills, effective planning strategies, efficient organization skills and increased knowledge of merchandising flow.
-Hired, trained, and supervised employees; monitored their progress to ensure project completion within deadlines.
-Monitored work of employees for quality and safety issues.
-Worked cooperatively with the store manager (Operational, Merchandising, and Personnel).
-Learned all operational functions of the store manager and acted as an assistant manager.
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