Operations Manager Customer Service

SAFWAN AZIZ

** ****** *** **********, ** *****

607-***-**** - ******.****@*****.***

PROFESSIONAL SUMMARY

Experienced with managing work site operations and leading teams to success. Utilizes effective communication and coordination to ensure project goals are met. Track record of maintaining safety standards and fostering teamwork. SKILLS

• Project management • Problem-solving

• Site management • Team leadership

• Team development • Customer service

• Conflict resolution • Safety compliance

• Heavy equipment operation • Documentation and recordkeeping

• Pipe welding • Grinding and finishing

WORK HISTORY

06/2018 to 07/2023 Operations Manager

Cathcart – New York, NY

Streamlined project completion by effectively delegating tasks and managing resources among team members.

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Conducted thorough site evaluations prior to beginning work to identify potential challenges or hazards early on.

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Boosted productivity by setting clear goals and expectations for each crew member.

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Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.

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Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

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02/2014 to 05/2018 Welding Fabricator, Crew Leader Andersons – Binghamton, NY

Contributed to the successful completion of large-scale projects as an integral member of a highly-skilled team.

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Collaborated with engineers to develop custom solutions for unique structural challenges.

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Collaborated closely with cross-functional teams for seamless integration of new technologies into existing procedures, enhancing overall operations efficiency.

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Provided expert guidance for junior staff members, leading to increased confidence in their abilities and improved performance levels.

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• Oversaw daily operations at site, keeping team production moving at optimal pace. Oversaw day-to-day activities of 25 employees in 3 different Railroad locations, fostering inspiring atmosphere to optimize employee experiences.

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01/2011 to 04/2014 Welder

Raymond – Greene, NY

• Welded in flat, horizontal, vertical, and overhead positions. Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.

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Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.

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• Fabricated shop parts directly from blueprints.

• Prepared welding equipment to perform advanced welding work. Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.

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EDUCATION

Diploma : General Studies

Williamsport Area Senior High School - Williamsport, PA 02/2012 Certified : TIG Welder

BOCES - Binghamton, NY

09/2011 Welding : MIG, SMAW 3G, 4G

Boces

CERTIFICATIONS

• Certified Welder, BOCECS 2011

• Licensed MIG, SMAW, 3G, 4G

• Welding & Traincar repair

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