Customer Service Representative

Kristin Roesler

*********@*****.*** 763-***-**** Maplewood, MN

SUMMARY

Seeking Digital Account Representative role with 5 years of experience in customer service and account management. Proven ability to manage customer inquiries, financial transactions, and maintain accurate customer profiles. Strong computer skills, including Microsoft Office and AS400 System, paired with excellent communication and adaptability, ensure effective client interactions and account management. WORK EXPERIENCE

Unifirst Eagan, MN

Customer Service Representative Sep 2021 - Dec 2022

• Addressed customer inquiries and concerns via phone and email, ensuring prompt and effective resolution.

• Managed financial transactions by applying customer payments, processing daily cash logs, and coordinating collections for overdue accounts.

• Maintained accurate customer profiles by entering and updating orders, as well as scanning and organizing invoices. Kim Tong Translation Services Little Canada, MN

Customer Service Representative Nov 2019 - May 2020

• Facilitated interpreter services to ensure effective communication between patients and healthcare staff during medical appointments.

• Managed and responded to emails and phone calls from medical personnel, efficiently coordinating scheduling needs.

• Assisted in organizing and confirming interpreter appointments to enhance patient experience and support healthcare operations.

Self-Employed Oakdale, MN

PCA/Caregiver Jul 2016 - Nov 2019

• Delivered compassionate care and support to a young adult with special needs, ensuring a consistently safe and nurturing environment.

• Assisted with daily living activities, fostering greater independence and enhancing the individual's quality of life through tailored care approaches.

• Developed and implemented personalized care strategies to address specific needs and promote overall well-being. EDUCATION

White Bear Lake High School

High School Diploma, General Education

2003

SKILLS

Strong Computer Skills Including Internet • Email • 10 Key • Microsoft Word • Microsoft Office • Outlook • Excel • Spreadsheets • AS400 System • Lotus Notes • Adaptability • Ambition • Communication • Integrity

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