Customer Service Entry Level

Alexis Kouassi

Lynnwood, WA *****

***********@*****.***

206-***-****

SUMMARY

Motivated, positive, and bilingual professional seeking an entry level position in these fields below where he can utilize his skills to help companies or people in need.

Assembler, Levinton, Bothel, WA January 2025-Current

.Assembling small parts/panels

.Assembling electrical pieces

.Use of Blueprint

Assembler, Travis Industies, Mukilteo, October2024-December2025

.Assembling parts of oven/fire tools

Relationship Banker, Bank of America, Seattle, WA June2022-August2024

.Customer service

.Problems solving

.Online/mobile banking demonstrator

Direct Support Professional, Sunrise, Everett, WA Aug 2021 - Current

● Support patients in their homes by providing food, medications, and physical assistance

● Manage patients’ medical appointment schedules to ensure they are receiving proper medical care

Housekeeper, Seattle Children’s Hospital, Seattle, WA Aug 2018 - Oct 2021

● Ensured each room was properly cleaned and sanitized according to the hospital protocols

● Properly disposed of hazardous wastes according to medical policy and procedures

Manager, Briquetterie de l’aerport, Abidjan, Ivory Coast Jan 2014 - July 2015

● Oversaw all cash handling protocols, point of contact for any discrepancies or issues

● Effectively managed the employees, schedule, and concerns for all airport staff, including training of new hires

● Created all customer service and sales expectations and goals, and supported staff to ensure these goals were met

Production associate, Saprocsy, Unilever, Abidjan, Ivory Coast March 2012- January 2014

Production associate, PKL, Abidjan, Ivory Coast July 2010-January 2014

EDUCATION

Cybersecurity analyst, Skillweed

Bank Career Training Program Certificate, YWCA BankWork$® Program, Seattle, WA

Endorsed by the Washington Bankers Association

Bachelors of Economic Science & Development Degree, University of BOUAKE, Ivory Coast

English 101, Edmonds College, Edmonds, WA

SKILLS

Bilingual, Fluent in English and French

Management skills, able to effectively train, lead, and supervise employees

Accepts constructive criticism with a positive attitude, always looking to grow and learn professionally

Attention to detail, able to ensure a task is completed correctly, even in times of high stress

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