It Support Data Entry

Name: Temesgen Belachew

Address: Addis Ababa, Ethiopia

Phone: +251-***-***-***

Email: ************@*****.***

Professional Summary

Dedicated IT Support & Data Encoder with a strong technical background in troubleshooting, data management, and IT system maintenance. Proficient in Windows and Linux environments, Microsoft Office Suite, database management, and IT support operations. Adept at ensuring smooth system functionality, data accuracy, and secure operations. Seeking an opportunity to contribute technical expertise and problem-solving skills in a dynamic work environment.

Education

- Diploma Level 5 in Web and Database Administration (IT)

- Misrak Polytechnic College, Addis Ababa

- Entry Year: May 9, 2014 Graduation Year: August 16, 2016

Relevant Coursework:

-Database Management: SQL (Basic & Advanced), Database Design, Data Normalization, Query Optimization

- Microsoft Tools: Advanced Excel (Formulas, Pivot Tables, Data Analysis), Word, PowerPoint, Access

- Web Development: HTML, CSS, JavaScript, Responsive Design, Backend Integration

- Networking: Network Configuration, Troubleshooting, Basic Security Protocols

- System Administration: Windows Server Management, Linux Command Line, Software Installation

- Programming Basics: Introduction to Python, Java, and C++

- Data Processing: Data Entry, Data Cleaning, Data Visualization

Technical Skills

-Operating Systems: Windows, Linux (Intermediate Level)

-Software Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint), Access, Outlook

-Database Management: SQL, Data Entry, Data Processing

-IT Support: Troubleshooting, Networking, Software Installation

-Web Development: HTML, CSS, JavaScript

-Security: Data Protection, Basic Security Principles

Work Experience

IT Support & Data Encoder (Intern – Academic Training)

Provided IT support and troubleshooting assistance, resolving 90% of issues within the first contact.

Performed data entry tasks with 100% accuracy, ensuring the integrity and organization of critical information.

Assisted in the installation and configuration of software, improving system efficiency

Additional Skills

- Designed and developed dynamic, user-friendly websites using HTML, CSS, and JavaScript.

- Managed website data and ensured seamless backend integration.

- Applied problem-solving skills to improve website performance and user experience.

Soft Skills

- Problem-Solving

- Attention to Detail

- Teamwork

- Time Management

- Strong work ethic, ability to multitask, and attention to detail

- Willing to learn and adapt to new office tools and procedures

Languages

- English (Fluent)

- Amharic (Native)

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