Data Management Customer Service

Chukwudi Samuel

Abuja, Nigeria +234********** ********@*******.***,

Professional Summary

Results-oriented professional with a Bachelor in Public Administration and over five years of experience in data management and consulting. Skilled in leveraging technical tools, including AI, and strong communication to deliver impactful solutions. Seeking to contribute expertise in data-driven decision-making to a dynamic organization. Education

Bachelor in Public Administration

university of Portharcourt, Rivers, Nigeria

Graduated: 2017

• Achievement: Awarded "Outstanding Student in Data Analysis" for exceptional performance in project work.

Work Experience

Supervisor, Data Management

Kennmacs Services, Abuja, Nigeria

January 2018 – Present

• Oversee data management processes, ensuring accurate collection, storage, and analysis of client data to support business objectives.

• Provide consulting services to clients, offering strategic insights to optimize operations and improve decision-making.

• Train and mentor a team of 5+ staff, fostering a collaborative environment to meet project deadlines.

• Implement data quality checks, reducing errors by 15% and improving client satisfaction.

Volunteer Experience

Data Management Volunteer

Abuja Community Development Initiative, Abuja, Nigeria June 2019 – December 2019

• Supported a local non-profit by organizing and analyzing community survey data to inform development programs.

• Created reports that helped secure funding for community projects, impacting over 200 residents.

Skills

Hard Skills:

• Effective Use of Artificial Intelligence Tools (e.g., AI-driven data analysis, automation)

• Data Management Software (e.g., Microsoft Excel, SQL)

• Data Analysis and Reporting Tools

• Basic IT Troubleshooting

Soft Skills:

• Excellent Verbal and Written Communication

• Team Leadership and Collaboration

• Problem-Solving and Critical Thinking

Certifications

• Certificate in Data Management Fundamentals, 2018 Additional Information

• Languages: English (Fluent)

• Availability: Immediate

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