DD
DWIGHT DANIELS
**************@*****.*** 443-***-**** Kissimmee, FL 34741 WWW: Bold Profile
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Hardware Configuration
Problem Resolution
Printer maintenance
Virtualization Technologies
System diagnostics
Advanced troubleshooting
Customer Support
VoIP Support
Network Connectivity
Operating Systems Expertise
User Support
Customer Service
Hardware diagnostics
Technical Support
Application installations
just answer Kissimmee, FL
Online Technical Support
03/2019 - 06/2024
Answer calls to help customers with there electronics. Provided technical support to customers over the phone and via email. Diagnosed and troubleshot computer problems for customers by using remote access tools.
Daniels security and consulting llc
Baltimore, Maryland
Security System Technician
02/2018 - 06/2024
Set up secure networks that allowed remote access by authorized personnel only.
Created user accounts for customers who required access control capabilities within their system.
Prepared detailed reports documenting findings from inspections or troubleshooting activities.
Hughesnet Gaithersburg, Maryland
Field IT Technician/Hybrid
12/2012 - 12/2020
Installed and configured hardware, software, systems, networks, printers, and scanners.
Set up user profiles on local machines according to established standards. Performed system backups and restores as required. Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Implemented security measures such as firewall configuration and virus protection software installation and updates.
Summary
Skills
Experience
Udemy Kissimmee, FL
IT Network Security
11/2024
Hughesnet Tech Systems Gaithersburg, MD
Some College (No Degree) in Field IT Technician/ Hybrid 02/2014
Army Fort Sill, OK
Master in Technology in Electronic Maintenance Technician 09/1994
Education and Training