Technical Support Customer

DD

DWIGHT DANIELS

**************@*****.*** 443-***-**** Kissimmee, FL 34741 WWW: Bold Profile

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Hardware Configuration

Problem Resolution

Printer maintenance

Virtualization Technologies

System diagnostics

Advanced troubleshooting

Customer Support

VoIP Support

Network Connectivity

Operating Systems Expertise

User Support

Customer Service

Hardware diagnostics

Technical Support

Application installations

just answer Kissimmee, FL

Online Technical Support

03/2019 - 06/2024

Answer calls to help customers with there electronics. Provided technical support to customers over the phone and via email. Diagnosed and troubleshot computer problems for customers by using remote access tools.

Daniels security and consulting llc

Baltimore, Maryland

Security System Technician

02/2018 - 06/2024

Set up secure networks that allowed remote access by authorized personnel only.

Created user accounts for customers who required access control capabilities within their system.

Prepared detailed reports documenting findings from inspections or troubleshooting activities.

Hughesnet Gaithersburg, Maryland

Field IT Technician/Hybrid

12/2012 - 12/2020

Installed and configured hardware, software, systems, networks, printers, and scanners.

Set up user profiles on local machines according to established standards. Performed system backups and restores as required. Troubleshot system issues related to network connectivity, software installation and configuration, printing.

Implemented security measures such as firewall configuration and virus protection software installation and updates.

Summary

Skills

Experience

Udemy Kissimmee, FL

IT Network Security

11/2024

Hughesnet Tech Systems Gaithersburg, MD

Some College (No Degree) in Field IT Technician/ Hybrid 02/2014

Army Fort Sill, OK

Master in Technology in Electronic Maintenance Technician 09/1994

Education and Training

Contact this candidate