Customer Service Team Leader

CAMESUZE SYLVAINCE

Bridgeport, CT 475-***-****

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COMPETENCIES

Customer Service • Communications • Organizational and Social Skills • Microsoft Office Suite • Basic Culinary and Event Planning Skills

EDUCATION & CERTIFICATION

Certificate of Hospitality & Tourism Training – June 2024 Gateway Community College, New Haven, CT

Connecticut Hospitality Awareness Training or CHAT

ServSafe Food Handler (November 2023)

Bachelor of science in Development PAODES Université, Haiti – August 2019 High Diploma Lycée Henri Christophe de Carrefour, Haiti – July 2013 PROFESSIONAL EXPERIENCE

Closing Expert at Target – Milford, CT

March 2024 – Present

Create a welcoming experience by authentically greeting all guests until closing.

Consistently execute closing routines to deliver a clean and organized store.

Support consistency in closing experience and routines in partnership with the Closing Team Leader or ETL.

Work in all departments to ensure sales floor is full, zoned and in stock for guests.

Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.

Paid Internship (Sponsorship Coordinator) at Plan International Haiti – Haiti September 2020 – March 2021

Facilitated sessions to engage and educated eligible individuals about sponsorship opportunities.

Assisted children in danger anywhere and follow up with authorities.

Ensured that correspondences between sponsors and children do not contribute to the violation of children's rights to protection.

Promoted Child Protection, Community Engagement (DCCE) in the field through meetings with families to facilitate their integration and participation in the program.

Reported any allegations, proven facts, or concerns related to the implementation of the Child Protection Policy to the team/committee or the person responsible for managing complaints.

Volunteer at Plan International Haiti – Haiti

November 2010 – August 2020

Plan International is fully committed to the safeguarding of all children and young people from all forms of violence.

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