Customer Service Quality Control

Jason Nnaji

*****.*****@*****.*** 404-***-****

McDonough, GA

PROFESSIONAL SUMMARY

To obtain a position within AT&T that will utilize my skills in scheduling, planning, cost analysis, quality control, and leadership during all phases of multiple projects. To provide innovative results that ensure the success of the organization’s goals while remaining trainable for every outcome. EXPERIENCE

Surge Staffing/Southern States Hampton, Georgia

Assembly/PSD 2024-Present

• Bolts, screws, and rivets parts together.

• Assists other operators during product assembly by supplying needed components or tools.

• Assists in the transportation and setup of equipment for testing.

• Maintains equipment and working area in a clean and orderly fashion.

• Silicone switches

• Hipot interruptors

• Transport specified parts or equipment from storage to work area manually or using overhead crane.

• Connect electric wires to terminals of subassembly. AT&T Atlanta, Georgia

Mi60/Sr. Associate Mgr 2020 -2024

• Coach and Develop New Hire & Customer Service Experts to Resolve Customer Inquiries, generate sales to existing/new customers with AT&T Mobility Products.

• Support Team Managers and Atlanta Center Experts. Follow-up with a high level approach to Coach and Motivate Customer Service Experts to Resolve Customer Inquiries, generate sales to existing/new customers.

• Expert knowledge of completing tasks in various systems: SalesForce-Customer Central, OPUS, TLG, CRM

• Participate in Focus Groups to provide feedback that is relevant to the success of front line experts and improve customer experience.

Premier Consultant Expert 2014 -2017

• Providing optimal customer service output

• Provide long-term solutions to retain customer accounts.

• Recommending solutions based on customers’ needs. Health Advisors of America Atlanta, Georgia

Insurance Agent 2019 -2020

• Call policyholders to deliver and explain policy to analyze insurance program and suggest additions or changes.

• Develop marketing strategies to compete with other individuals or companies who solicit insurance.

• Contact underwriter and submit forms to obtain binder coverage. Abacus Staffing/Georgia Department of Transportation Atlanta, Georgia Temp Permit Agent

2013 -2013

• Collect and enter data into databases and maintain accurate record of valuable company information.

• Assist in the collection of sensitive information from applicants seeking permits or licenses.

• Record and process payments for bills, fines, fees and other transactions. Automobile Acceptance Corporation Atlanta, Georgia Credit Investigator/Consumer Finance Field Represent 2009 -2011

• Complete employment, residence and reference verification.

• Process vehicle liens and comply with applicable consumer and privacy laws.

• Receive applications for initial input into company system. COMPETENCIES

CRM, Telegence, Rio, Opus, Genesys Softphone, Clarify, SynXis, Customer Central, Workday, Infor, Microsoft Word, Microsoft Excel

EDUCATION

2001 -2003 ATI Career Training Center

Associates Degree - Electronics Engineering Technology 1996 -2000. South Plantation High School

High school Diploma

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