Sales Representative Customer Success

Robert Mitchell Broome

Spartanburg, SC

**********@*****.*** 864-***-****

linkedin.com/in/robert-broome-670165a5

Professional Summary

Tech-savvy sales and support professional with a strong foundation in CRM-based outreach, technical troubleshooting, and customer success. Skilled in engaging prospects, uncovering pain points, and setting qualified meetings that drive pipeline growth. Confident using tools like Salesforce, HubSpot, and outreach platforms to support fast-moving sales teams.

Core Skills

- Sales Prospecting & Lead Qualification

- Inbound Lead Engagement (Phone, Email, LinkedIn)

- CRM Tools: Salesforce, HubSpot

- Technical Support & Troubleshooting

- HTML/CSS Familiarity

- SaaS Awareness

- Process Improvement & Root Cause Analysis

Professional Experience

Appliance Repair Consultant (Owner)

Spartanburg, SC Apr 2020 – Present

- Managed intake, diagnostics, and repair services for 600+ clients, generating consistent inbound leads

- Used CRM tools (HubSpot, Google Sheets) to track lead status, conversions, and follow-ups

- Communicated clearly with clients, often identifying hidden issues and offering long-term solutions

- Built and optimized referral networks, increasing repeat business and word-of-mouth reach

Process Engineer

Drug Plastics Greenville, SC May 2020 – Apr 2025

- Led efficiency initiatives across production lines; implemented solutions that reduced downtime and waste

- Worked cross-functionally with tech, QA, and operations to resolve issues and optimize output

- Prepared detailed reports and communicated technical findings to non-technical stakeholders

IT Support Technician (Level 2)

NewBold Technologies Remote Jan 2019 – May 2020

- Delivered tech support to enterprise users, often resolving complex software and hardware issues

- Used ticketing systems and APIs to manage troubleshooting workflows

- Contributed to team onboarding and created internal documentation for common support scenarios

Quality Assurance Inspector

Kohler Co. Spartanburg, SC Jan 2014 – Dec 2018

- Conducted quality control checks and collaborated with teams to reduce rework and ensure ISO compliance

- Analyzed patterns in product issues and helped implement preventative measures

Education

Associate’s Degree – Computer Networking

Denmark Technical College

CourseCareers Certificate – Technology Sales

Completed specialized training in prospecting, cold outreach, and CRM systems

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