Customer Service Human Resources
Resume:
Gregory A. Brunson Sr.
Blythewood, SC. 29016
*****.*******@*****.*** *******.*******@****.***
SUMMARY OF QUALIFICATIONS:
I have more than 10 years of supervisor experience, and 20 years of customer service experience.
Extensive experience in operations supervision, service center operations management, technical staff training and leadership.
Detail and results-oriented professional with strong organizational, analytical, and problem solving skills.
Proficient in the installation, modification, operation, and maintenance of various computer and electronic systems, and peripheral equipment.
Motivated self-starter who demonstrates the ability to work both independently and as a team player.
EMPLOYMENT HISTORY:
United States Department of Agriculture, May 2022 to Present Agricultural Commodity Grader (Poultry) GS-10
Supervisor David Lawson 803-***-****
Schedule Mon-Fri 8:00AM - 4:30PM (40 hours per week)
●Responsible for grading a broad range of poultry and poultry products, and shell egg products.
●Grades products consistently by making distinctions on quality factors
●Ensure shell eggs are produced in a sanitary environment on properly maintained equipment
●Ensure packaging bearing USDA grademarks has been approved for all marketing claims.
●Serves as the officially designated contact and maintains relations with plant management and employees.
●Monitors the plant and processing operations to ensure the plant remains in compliance with regulations with respect to operating procedures and, in shell egg plants, to ensure facilities and equipment are maintained in a sanitary condition.
South Carolina Department Of Agriculture, March 2021 to May 2022 Commodity Inspector
•Monitor plant and processing operations to insure compliance with USDA regulations • Train and authorize selected plant personnel to grade according to USDA standards • Prepare and maintain a variety of reports and records.
•Conduct meetings and provide information to local and State government, as well as the industry.
Piedmont Airlines (American Airlines), January 2020 to Present
Cross Trained Customer Service Agent/ Columbia Metropolitan Airport
•Responsible for computerized passenger boarding, flight announcements, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage.
•Operation of motorized service vehicles and equipment.
•Aircraft servicing, and calculating baggage and cargo weights.
Verizon Wireless, March 2004 to March 2019,
Recruiter / Elgin Contact Center,
•Facilitated New Hire Assessments
•Conducted Interviews
•Attended Job Fairs, and other community events
•Staffed the center with Customer Service and External Tech hires
Human Resources (Talent Acquisition Team) / Elgin Contact Center,
•Worked closely with HR in all capacities
•Facilitated New Hire and Internal Assessments
•Planned and executed events
•Assisted with recruiting events
Coordinator, Customer Service Operations/ Elgin Contact Center,
•Investigate and resolve Non Return equipment issues.
•Channel approver for the Inactive Pricing Request process.
•Process Global equipment orders as well as handle follow ups for Global plans and feature request.
•Support the Customer Service channel with various offline projects.
EDUCATION AND TRAINING:
Strayer University, Online Campus, Columbia, SC Majoring in Human Resources February 2014 to June 2015.
Crossland High School, Temple Hills, Md. Graduated June 1991.
SKILLS & LICENSING:
Forklift Operator
Concealed Weapons Permit (2009 – Present)
Contact this candidate