Customer Service Data Entry
Resume:
Dawn Scheulin
Event Coordinator
Minneapolis, MN 55430
**************@*****.***
Retail merchandising, leasing vendor space, for trade shows, flea market and art expos, promotional marketing/ events, setup and tear down of events, strong customer contact, sales, clerical, cleaning, staging of event's, computer tech support responsibilities, data entry, telephone correspondence, public relations, contract law.. Authorized to work in the US for any employer
Work Experience
seasonal sales/customer service representative
Stauer - Burnsville, MN
March 2023 to Present
handling catalog orders, upselling jewelry, upgrading memberships, for new and existing customers, data entry, telephone sales, strong customer skills, and problem solving skills. customer service
Kelly Government Services - Greenville, SC
October 2022 to March 2023
customer service associate inbounding and outbound calling, loan and grant forgiveness plan, strong customer contact, contract law, data entry, Microsoft office, SharePoint Excel, word leasing and event coordinator
Greenville Shrine Event Center - Greenville, SC
February 2022 to October 2022
Customer service assistant/ public relations - including booking, scheduling for corporate events, private parties and local festivals. Also, food server duties and food prep, bartending, light cleaning of kitchen, bar area, corporate offices, dining and ballroom area, setup and tear down of events, excellent customer service skills, problem solving, sales, money handling and time management skills
Brand Ambassador
The Health Dare - Greenville, SC
January 2021 to February 2022
Appointment scheduling, customer events and promotions, marketing, data entry, telephone correspondence, assistant to sales team.
Customer Service Associate
Majorel - Greenville, SC
April 2020 to December 2020
inbound and outbound calls, tech support agent for apple products, telemarketing, strong customer service skills, data entry, customer contact, billing, problem solving and troubleshooting customer issues, strong computer skills. FedEx Delivery Driver
Federal Express Distribution Center - Asheville, NC August 2019 to January 2020
delivery route driver, scanning packages and boxes, loading, computer experience, customer service, problem solving knowledge of gps and scanning equipment
Retail Merchandiser (Part-Time)
Lowe's Home Improvement - Memphis, TN
March 2017 to August 2019
monthly inventory count, showcasing and staging garden center merchandise, stocking, marketing, retail merchandising, scanning
Brand Ambassador/Promotional Model
Big Orange Productions Inc. - Memphis, TN
July 2013 to March 2017
Promotional modeling and marketing, sampling, product demonstrations for Fortune 500 companies including Stella Artois, Remy Martin, American Laser Skincare, Vitafusion, Comcast, The Healthdare, and Harrah's Casino Direct Sales Representative
Comcast Cable and Xfinity Internet - Memphis, TN
May 2007 to July 2013
Residential direct sales for Comcast Cable and Infinity Internet, providing Internet, Cable and Digital Voice products to customers, lead generation, strong customer contact, telemarketing, outbound calls, data entry, problem solving, consulting customers on how to use equipment.
Security Sales Consultant
Alarm America - ADT Authorized Dealer - Memphis, TN October 1996 to May 2007
Sales consultant for Alarm America, an ADT Security Authorized Dealer, direct sales, door to door, outbound calling, marketing, promotions, customer contact, telephone correspondence, contract law. Education
Associate in Communications, Interior Design
University of Memphis - Memphis, TN
September 1992 to September 1994
AA in Business
State Technical Institute - Memphis, TN
September 1987 to September 1988
High school diploma or GED
Skills
• Microsoft Excel (2 years)
• Microsoft Word (5 years)
• Merchandising (10+ years)
• Time management (6 years)
• Planograms (3 years)
• Negotiation (10+ years)
• Order fulfillment (5 years)
• Microsoft Outlook (8 years)
• Personal assistant experience (8 years) •
Social media management (8 years) • Adobe
Photoshop (4 years)
• Customer service (10+ years) •
Software troubleshooting (2 years) •
Behavior management (2 years) • Sales
management (10+ years) • Data entry
(10+ years)
• Driving (10+ years)
• Administrative experience (6 years) •
CPR (1 year)
• Direct sales (10+ years)
• Interior Design (3 years)
• Branding (10+ years)
• Photography (2 years)
• Product demos (10+ years)
• Retail sales (10+ years)
• Marketing (10+ years)
• Public Relations (10+ years)
• Outside Sales (10+ years)
• Event Planning (7 years)
• Management (5 years)
• Hospitality (10+ years)
• Food handling (5 years)
• Bartending (2 years)
• Banquet experience (2 years) •
Upselling (10+ years)
• Research (7 years)
• Social media marketing (5 years) •
Sales (10+ years)
• iOS (3 years)
• Recruiting (10+ years)
• Outbound Sales (10+ years) •
Market Research (7 years)
• Cold Calling (10+ years)
• Door-to-Door Experience (10+ years) •
Telemarketing (10+ years)
• Computer literacy (7 years) •
Computer skills (10+ years) •
Business Development
• Leadership (5 years)
• Administrative experience (5 years) •
Business management (4 years) • Inside
sales (10+ years)
• Basic math
• Transcription
• Typing (10+ years)
• Kronos (1 year)
• Payroll (2 years)
• Marketing automation
• Writing skills
• Call center (5 years)
• Microsoft Office (2 years)
• Microsoft Intune (1 year)
• Legal research (1 year)
• Legal drafting
• Filing (5 years)
• Organizational skills
• Analysis skills (2 years)
• Project management (2 years) •
Communication skills (10+ years) •
Microsoft SharePoint
• Microsoft Powerpoint
• Salesforce
• leasing agent (1 year)
• leasing agent (2 years)
• Door-to-door
• Outside sales
• Inside sales
• Upselling
• Product demos
• Marketing
• Negotiation
• Technical support
• Order entry
• Google Suite
• Typing
• Public relations
Awards
Senior sales associate of the year
June 2007
Leading sales associate for ADT Security, residential and commercial sales, outside sales, marketing, promotions Sales Associate of the year
February 2005
Certifications and Licenses
CPR Certification
Present
First Aid Certification
Present
Food Handler Certification
Assessments
Customer focus & orientation — Completed
September 2022
Responding to customer situations with sensitivity Full results: Completed
Social media — Proficient
August 2022
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Managing accounts in QuickBooks — Completed
January 2022
Using QuickBooks software to manage business financials Full results: Completed
Food service: Customer situations — Proficient
August 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse safety — Proficient
February 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Marketing — Completed
August 2022
Understanding a target audience and how to best communicate with them Full results: Completed
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Bookkeeping — Completed
January 2022
Calculating and determining the accuracy of financial data Full results: Completed
Typing — Completed
August 2022
Transcribing text
Full results: Completed
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Administrative assistant/receptionist — Completed October 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Graphic design — Completed
August 2022
Using graphic design techniques and producing visual media to communicate concepts Full results: Completed
Teamwork: Interpersonal skills — Proficient
August 2022
Responding to challenging team situations at work
Full results: Proficient
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic computer skills — Completed
September 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Customer focus & orientation — Completed
February 2022
Responding to customer situations with sensitivity Full results: Completed
Spreadsheets with Microsoft Excel — Completed
October 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
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