Customer Service Assistant Manager

***- *** ****

Highly motivated Computer Science graduate seeking opportunities to apply skills and gain real-world experience in the IT field while expanding knowledge and contributing to company success. Tim Hortons Mount Juliet, TN

Assistant Manager

02/2025 - Present

Supervised daily store operations, including staff scheduling, cash handling, inventory control, and opening/closing procedures

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Managed and trained a team of 8 employees to ensure high-quality customer service and efficient workflow during peak hours

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Monitored product quality and store cleanliness to maintain brand standards and health/safety regulations

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Resolved customer concerns professionally to maintain satisfaction and encourage repeat business

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Golden Bear Liquor Store Lebanon, TN

Assistant Manager

09/2024 - 12/2024

Led daily store operations from opening to closing, ensuring efficiency, organization, and compliance with industry regulations

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Managed high-volume transactions accurately, handling payments and balancing the register at the end of shifts

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Effectively managed inventory, including monitoring stock levels, placing orders, and reducing discrepancies to ensure availability of popular items

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Demonstrated excellent multitasking skills by preparing food orders and managing inventory during busy periods

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Delivered exceptional customer service during peak hours in a fast-paced environment

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Assisted in maintaining cleanliness and organization in dining and kitchen areas, following to health and safety standards

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BrainyBeam Technologies Pvt. Ltd.

Ahmedabad, GJ

Intern

12/2022 - 05/2023

Developed an Android app 'Road Side Assistance' using PHP, MySQL, and GPS technology to connect drivers with nearby service providers

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Enabled real-time assistance for mechanical issues, accidents, and emergencies with on-site help or towing options

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Delivered a user-friendly solution to streamline roadside assistance and improve driver safety

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Masters in Computer Science

Middle Tennessee State University

May 2025

GPA: 3.3

Bachelor Of Engineering in Information & Communication Technology Pandit Deendayal Energy University

May 2023

GPA: 3.99

Diploma in Computer Engineering

V.P.M.P. Polytechnic

May 2020

GPA: 3.7

• MYSQL • HTML

• CSS • Excel

• Public speaking • Data management

• Staff management

Graduate Teaching Assistantship (GTA): Built a web-based scheduling system with HTML, CSS, PHP, and JavaScript to optimize GTA scheduling. Designed a centralized platform enabling administrators to manage user roles, schedules, and conflicts seamlessly. Enhanced departmental efficiency with a reliable, user-friendly scheduling solution. Skin Cancer Detection: Designed and implemented an image analysis system using Python and OpenCV to identify skin diseases. Trained a machine learning model on a large dataset to improve detection accuracy and reliability. Applied advanced image processing techniques to assist in early detection and diagnosis of skin cancer. Smart Inventory Management Using RFID: Developed an RFID-based inventory system to streamline stock tracking and management. Used C, C++, Arduino IDE, PLX-DAQ, and IoT tools to build and integrate the system. Created a user-friendly app for stock monitoring and notifications for low inventory levels. Gained expertise in IoT automation, real-time data acquisition, and inventory control. Professional Summary

Experience

Education

Skills

Projects

HP

HIRVA PATEL

********@*****.*** Mount Juliet, TN 37122

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