Service Specialist Customer

IDRISSA SANNOH

**L Fudia Terrace, Spur Loop, Wilberforce

Mobile: +232-******** / +232-106996

Email: *************@*****.***

Professional Summary

Dedicated and detail-oriented finance professional with a BSc in Banking and Finance and hands-on experience in financial operations, treasury management, and customer service. Proven ability to work effectively in high-pressure environments, demonstrate initiative, and contribute to team goals with strong interpersonal and analytical skills.

Education

Bachelor of Science in Banking and Finance

Institute of Public Administration and Management (IPAM), 2019–2021

Diploma in Banking and Finance

Institute of Public Administration and Management (IPAM), 2017–2018

Work Experience

Treasury Officer

Conex Energy SL Limited — 2023 to Present

- Prepare and communicate previous day banking activity

- Verify and reconcile daily cash and bank transactions

- Manage financial records, registers, and spreadsheets

- Prepare daily cash balance schedules for sign-off

- Write and manage cheques and payment registers

- Process journal vouchers in SAP for charges and interest

- Analyze bank accounts and ensure accurate financial documentation

Bank Teller / Back Office Operations Officer

Ecobank Sierra Leone Limited — April 2019 to 2023

- Processed customer transactions and resolved account discrepancies

- Promoted bank services and handled confidential financial data

- Balanced daily cash transactions and supervised ATM operations

- Oversaw Covid-19 Lab account at Lungi International Airport

- Maintained accurate transaction records and filing systems

Assistant Trainer

Save the Children – Kerry Town Ebola Treatment Centre — Oct 2014 to 2015

- Delivered hygiene and infection prevention training

- Engaged communities in hygiene promotion

Skills

- Interpersonal and communication skills

- Team collaboration

- Problem-solving and initiative

- High work pace and reliability

- Confidence and professionalism

Languages

English

Krio

Hobbies

Helping people

Exercising

Reading

Referees

Mrs. Salamatu Okyne

Sierra Leone Commercial Bank

Phone: +232-********

Mr. Alusine Bangura

Financial Accountant, Conex Energy SL Limited

Phone: +232-********

Contact this candidate