Customer Service Store Manager

Rebekah Lee

Catawba, South Carolina • ********@*****.*** • linkedin.com/in/rebekah-lee-86b9b860

Insights and Analytics

After years of working in customer service and management, I was promoted and have excelled for 6+ years in insights and software testing using Jira, Salesforce, ServiceCloud, ServiceNow and the Microsoft suite.

I have contributed almost 9 years to the company where I am currently employed. I have created training modules and introduced upper management to our processes. I look forward to applying my skills and experience towards a new career venture. WORK EXPERIENCE

Shutterfly, Inc. • Fort Mill, South Carolina • 10/2015 - Present Insights and Software Testing Technician

Customer Service Representative

Dollar General • Lancaster, South Carolina • 06/2015 - 10/2015 Store Manager

W&B Express • Fort Mill SC • 06/2014 - 04/2015

Retail Store Manager

AWARDS & SCHOLARSHIPS

Maximum Aperture Award • 03/2022

Shutterfly inc

Top Shot award • 03/2022

Shutterfly inc

SKILLS

Analytical Skills, API Testing, Auditing, Change Management, Coaching, Coaching & Mentoring, Communication, Computer Science, Customer Experience, Customer Satisfaction, Customer Service, Decision-Making, Driving Results, Employee Relations, Employee Training, Hiring, Internal Audits, Interpersonal Communication, Inventory Control, Inventory Management, Leadership, Loss Prevention, Management, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Phone Etiquette, Planograms, Presentations, Problem Solving, Process Improvement, Profit, Research, Retail, Retail Sales, Risk Management, Salesforce Sales Cloud, Shrinkage, Store Management, Store Operations, Team Building, Team Leadership, Teamwork, Test Automation, Time Management, Training, Visual Merchandising, Writing