Technical Support It

ISAIAH BOWERS

Baton Rouge, LA 225-***-**** ************@*****.*** linkedin.com/in/isaiahbowersit/

Professional Summary

Experienced IT professional with a background in technical support, networking, and infrastructure. Proven ability to troubleshoot complex IT issues, manage Active Directory environments, and support enterprise-level technology solutions. Military-trained in satellite and radio communications, with hands-on expertise in system administration, network troubleshooting, and IT service management. Seeking roles in Systems Administration, Network Administration, or IT Security.

Key Skills & Technical Proficiencies

• IT Support & Troubleshooting: Active Directory, Windows Server, Ticketing Systems

• Networking: TCP/IP, VPN, VLAN, VOIP, Firewalls, Network Configuration

• Security & Compliance: ITIL, Risk Mitigation, Government IT Policies

• Hardware: Satellite Communications, Fiber Optics, Radio Equipment

• System Administration: User Management, Remote Support, System Deployments

• Software: Microsoft Office, AutoCAD 2023, Remote IT Tools

Professional Experience

Help Desk 2 Agent General Dynamics Information Technology April 2024 – Present 2021 Lakeshore D, New Orleans, LA 70122

Supervisor: Chelsey N Petersen – 833-***-**** / *******.*.********@****.***

- Provided Tier 2 technical support, troubleshooting system and network issues across enterprise environments.

- Managed user accounts in Active Directory, handling password resets, permissions, and system access.

- Resolved tickets using Active Directory, Helix, and Smart IT to maintain IT service levels.

- Assisted in system and software deployments for healthcare and enterprise clients.

CAD Design & Network Infrastructure Support TRC Companies 07/2022 – 02/2024 800 Isom Rd. San Antonio, TX 78216

Supervisor – Willie Morris 806-***-**** / ******.******@***.***

- Engineered and drafted plans for calibrated utility pole wires and underground fiber-optic installations using AutoCAD 2023.

- Provided GIS data analysis to support broadband expansion projects.

- Assisted engineering teams in network infrastructure planning and compliance assessments.

Signal Support Systems Specialist (25U) Louisiana Army National Guard 12/2017 – 05/2023 5445 Point Clair Road, Carville, LA 70721

Supervisor – Jacob Fruge 225-***-**** / *****.*****@*****.***

- Maintained and repaired military-grade radio and satellite communication systems.

- Installed and configured network infrastructure for mission-critical communications.

- Led a team of communication technicians, ensuring operational readiness of IT systems.

- Trained personnel on secure communications protocols and troubleshooting techniques.

IT & Data Support Specialist Louisiana Army National Guard 03/2020 – 06/2022 5445 Point Clair Road, Carville, LA 70721

Supervisor – Jacob Fruge 225-***-**** / *****.*****@*****.***

- Managed digital records in Louisiana's medical database (LA Link’s) and ensured compliance with security protocols.

- Coordinated IT support for state-level emergency preparedness operations.

Education & Certifications

- Leader Quest / ACI Learning Computer User Support Specialist Training 2022

- U.S. Army - FT. Gordon, GA Signal Operations Support Specialist Training 2018

- Certifications in Progress: CompTIA Security+ Cisco CCNA (Self-Study)

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