Data Entry Clerk
Resume:
Kuziwa Chanaiwa
Preferred name: Kenny Chanaiwa
Phoenix, AZ 85053
*******@*****.***
***********@*****.***
EXPERIENCE
American Express (Mindlance) October 2024-April 2025 Data Entry and Analysis
● Daily data input, analysis and distribution within various in- house departments
● Daily use of programs such as Excel, Microsoft Office, Outlook, and knowledge of company’s inner policies/processes to properly cross reference and validate data for third party engagements.
● Properly categorize, organize and document data points within set company parameters for presentation to various in-house departments
United Tax Credit, Mesa Arizona July 2022 - June 2024 Data Entry/Analyst and Account Administrator
● Maintain client communications and note records in the client database to help assist sales, calculations and customer services teams
● Request and Receive client documentation and files via email correspondence while responding to client specific and general tax inquiries
● Daily data input, analysis and distribution within various in- house departments
● Proper adjudication of necessary forms and IRS protocol Maricopa County Department of Public Health, Phoenix, AZ Feb2022 - July 2022 Provisional Staff Ambassador
While onsite at school, responsibilities of Office Administrators will vary depending on what school the individual is assigned to, and what support is needed at that specific school. Examples of responsibility are shown below, but are not limited/ guaranteed to:
● Performing data entry into a school system
● Front Office Support- clerical, phones, etc.- contacting parents, students or staff using telephone, email, or mass notification system
● Conducting hearing and vision testing to students
● Assisting school with the coordination of COVID-19 testing
(requires no medical expertise or physical interaction with symptomatic or exposed students or staff
SKILLS
Customer service and Sales
45+ WPM Inbound/Outbound
Call Center experience
Account Management
Merchandising Email
Correspondence social
media/Online promotion
Critical Thinking Teamwork
Projects
Arizona state and national,
massage therapy licensing:
Preparing (studying) for both
the Arizona state certification
and national massage therapy
and health educator licensing
exam. Estimated completion
date: 11/2025
LANGUAGES
English and conversational
Spanish
Solari, Tempe Arizona June 2021 - January 2022
Immunization Hotline CSR (AZDHS)
● Provide phone based, high quality confidential contact center customer services to the people of Arizona in relation to the COVID-19 vaccine.
● Provide information to callers regarding vaccine eligibility and assist with determining caller eligibility to receive the COVID-19 vaccine.
● Provide callers with location information to receive the vaccine based on the individual's geographic area and residence.
● Assist callers with registration and scheduling of vaccine appointments.
● Accurately and timely document caller interactions using web- based software systems.
● Utilize recognized professional and organizational standards at all times
● Maintain professionalism in working with sensitive client information
Logisticare Non-emergent Transportation, Phoenix Arizona January 2019- June 2019
Inbound Customer Service Rep & Transportation coordinator
● Maintain between 40 and 60 inbound calls per shift.
● Set up non-emergent medical transportation for clients.
● Educate clients on insurance plan policies.
● Update and manage client insurance claims and as well as complaints
EDUCATION
● Arroyo Grande High School, Arroyo Grande Ca— Diploma August 2004-June 2007— General Studies
● Rochester Institute of Technology, Rochester Ny— Degree August 2007-2008 *Not Completed— Mechanical Engineering
● National Holistic Institute, San Francisco Ca College of Massage Therapy— Certication March 2010-April 2011— Certified Massage Therapist and Health Educator, National Holistic Institute: 720 Hours . Graduation Date: April 12th 2011
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