Customer Service Executive Assistant
Resume:
Pg *
Nomathemba Tshuma
HOME ADDRESS:
P. O. Luveve
BULAWAYO
An efficient, confidential and professional Personal Executive Assistant who thrives on achievement. A self- motivated team member who has a keen eye for detail and accuracy. Past experience has required me to be versatile and multitask. I have worked with diverse and multi-cultural societies, both in public and private sectors. I am able to work on own initiative and as part of a team with first-class customer service and problem-solving skills. High proficiency in the use of Microsoft Office Suite (MS Word, Excel, Powerpoint and Access Database) and record-keeping as one of my strongest capabilities. KEY PERFORMANCE AREAS
1. Executive Support
Executive Calendars and Diaries
Scheduling appointments and Meetings
Travel and logistics arrangements
Budgeting
2. Communication management
Stakeholders management, managing corporate governance issues Correspondence and communications: e-mails, memos and circulars Report writing
3. Information management
Keeping files, extracting information, soft and hard copies Distribution of minutes, Resolutions and action points to appointed offices 4. Academic registry and student administration
5. Managing bookings for conferences, workshops, seminars, meetings and other work events management
PERSONAL DATA
D.O.B : 14/05/1975
Sex : Female
Maiden Name : Ndlovu
Marital Status : Widow
Place of birth : Lupane
Experience : 11yrs 2 months at a local university
7 yrs + at an international Non-Governmental Organisation (different contracts) Present Salary : Out of contract contract expired on 31 March 2025 Previous Salary : US$500.00 (Gross)
Date of Availability : Immediately
Contact telephones : Cell: 071*-***-***/ 077*-***-*** Contact email : ********@*****.***
PERSONAL PROFILE
Pg 2
EDUCATIONAL PROFILE
Bachelor of Commerce Degree in Human Resource Management (Lupane State University (2017) Degree Classification: 2.1
OTHER TRAININGS AND CERTIFICATES
Internal training for Pas and Secretaries: Key skills development, IPAZ, 2015 Certificate in Industrial Psychology, IPMZ, 2013
Certificate in Human Resources Management, IPMZ, 2012 Certificate in Basic Counselling, SAFRICOT, 2009
EMPLOYMENT HISTORY
Finance and Administrative Assistant, World Vision Zimbabwe: Girls Education, Mentoring and Support
(GEMS) Programme, Dec 2022 Feb 2025
Administrative Assistant, Examinations Section, Lupane State University, Jan 2021 15 Nov 2022 Chief Secretary, Registrar, Lupane State University, Sept 2010 Dec 2020 Programmes Assistant; World Vision Zimbabwe; Oct 2004-June 2010 Title : Finance and Administrative Assistant
Programme : Girls Education, Mentoring and Suppport (GEMS) Organisation: World Vision Zimbabwe
Reporting to: Programme Manager (Programming)
Finance Officer (Technically)
Duration : 15 Nov 2022 to 31 March 2025
FINANCE
Timely and accurate execute procurements and payments with full compliance with WVZ and donor rules & regulations;
Help ensure implementation of effective internal controls, proper functioning of a client-oriented financial resources management system, the control mechanism for development projects through monitoring budgets preparation and modifications, budgetary status versus utilized budgets, and follow up with Project Managers and Finance Officer for development projects. Maintenance of the internal expenditures control system which ensures that purchases processed are matched and completed, transactions are correctly recorded and posted in the system; travel claims, and other entitlements are duly processed; Proper control of the supporting documents for payments and financial reports to projects; preparation of all types of vouchers.
Allocation of common services expenses and recurring office expenses ADMINISTRATION
reservations, preparation of travel authorisations, processing requests for meals, identity cards and other documents.
Managing procurements of goods and services of the department using Provision Procurement system, verifying goods on quality, quantity and receiving the purchases. Administrative support to conferences, workshops and, retreats; entertaining visitors and ensuring donors welfare is well-received and have comfortable stays. Managing purchase of office furniture; assets physical assets, carrying physical verification; submitting of end of quarter and end of year reports. Pg 3
Supporting the maintenance of premises and common services, insurance and management of document storage
Maintenance of files and records relevant to lease agreements, contracts and programme documents; Detailed Implementation Plans, Commitments to date, etc. Managing human resources affairs of the programme; personnel requisitions, contracts; leave management, staff welfare issues, induction and training management. Custodian for, and management of office stationery supplies including maintenance of an inventory of stationery, distribution of stationery as required by staff and keeping a log of distribution. Telephone expenses management and personal usage, follow-up and paid timely. Requisition and acquitting Cash Advances, per diems and petty cash for the programme field and office activities.
Position: Administrative Assistant, Examinations Section Organisation: Lupane State University
Duration: Jan 2021 15 Nov 2022
Duties
Examination management at the main campus (with two major faculties of the university):
- Timetabling for Faculties of Agricultural Sciences and Social Sciences and Humanities
- Verification of students during registration and examination time.
- Overseeing logistics, supplies and manpower requirements for Main Campus examinations
- Managing welfare of support staff during examination sessions: transportation, food provision and other needs during examinations sessions Supporting the Student Disciplinary Committe
Handling Board Papers; from preparation of Board Meeting Agenda to dispatching of packs for Board meetings and other Sub-Committee meetings.
Ensuring Board members welfare; accommodation provision, food and transport logistics Servicing committees and departmental meetings: Programmes Review Committee; Senate and Selection Boards for Academic posts
Maintaining a reliable filing system for the University documents:
- Updating of personal files kept in the Deputy
- Filling of communication from various offices, Ministry and other Government Departments and Offices
- Filing Committee meetings records and probing action for resolution and action points from responsible authorities
- Keeping a reliable University committee meetings minutes; complete and signed Ensuring all rented property (examination venues) have valid contracts and timeous payment prior to examinations
Requesting for quotations and invoices for products and services for the section Working hand-in-hand with procurement to facilitate provision of services and products Managing quality assurance in the department
Position:
Organisation: Lupane State University
Duration: Sept 2010 - Dec 2020
Duties
Pg 4
1. Coordination
Co-ordinating all Departmental functions to meet deadlines and get feedback for continuous improvement:-
Making follow-up on issues and getting feedback on new developments Disseminating information for events
Delegating other duties to Departments and Faculty members as necessary 2. Communication
Communicate effectively, timeous and ensure efficiency in department communications in order for the Department to run smoothly:-
Use of group emails, that is; Personal Assistants, Administrators, intranet Use of Telephones and emails for Board Members, Service Providers and Stakeholders. 3. Organising Meetings
Responsible for all scheduled executive meetings according to the University Diary:- Calling for the Vice-
University meetings schedule (University Calendar) Coordinating departmental meetings and other office functions; Graduation Ceremonies, open days, training, for the benefit of the University. 4. University Council Welfare
- compiling and collating meeting papers for the Council meetings and its Sub-Committees according to the University Calendar:-
Ensuring Board members welfare is up to standard
Making travel arrangements, food and accommodation for Council members Communicating with Council members on upcoming meetings Managing travel arrangements, food and accommodation for Council members and Executive team at the university
Managing communications with Council members on upcoming meetings; keeping a contacts database of university stakeholders, suppliers and government stakeholders 5. Travel
- Managing travel arrangements for the Deputy Registrar, Board members, Ministry officials, Auditors and any other pronounced visitors to the University :- Procuring air tickets
Making itineraries for management and visitors.
Procurement of refreshments and food stuffs for the travelling visitors to campus sites, etc
6. Payments
- Processing all due payment requests timeously for all Council meetings and its Sub-Committee meetings:-
Payment requests for Council meetings, Sub-Committee meetings Payment of Councillors Sitting Allowances
Payment of Travel and subsistence and accommodation for Council members when travelling
8. Record keeping
- Maintaining a reliable filing system for the University documents under key and lock:- Pg 5
Filling of communication from various offices, Ministry and other Government Departments and Offices
Keeping a reliable record of meetings and signed minutes, soft and hard copies Hobbies
Home : Cooking, decorating and designing
Social : Events management
References
Mr Steves Mumpande
Finance Officer - Profuturo and Girls Education Programmes World Vision Zimbabwe
32 Park Road
Suburbs
Bulawayo
Cell:077*-***-***
e-mail: ***************@***.***
**************@*****.***
Ms Sikhanyisiwe Thabi Ndlovu
Lupane State University
2nd Floor CBZ Building
Cnr 10th Avenue/Fife Street
Bulawayo
Cell: 078*-***-***
e-mail:********@***.**.**
Contact this candidate