Supply Chain Operations Manager

Oreal Ellis

718-***-**** *.*********@*****.***

OPERATIONS/LOGISTICS MANAGER

Over 10 years driving a 20% boost in operational performance through strategic route planning and effective supply chain management.

Enhanced ERP systems and transportation networks, reducing costs by 15% while improving TMS data accuracy.

Led cross-functional teams to drive regulatory compliance and budgeting excellence, optimizing KPIs and overall logistics operations.

WORK EXPERIENCE

CarMax Charlotte, NC

Logistics Manager Apr 2022 - May 2025

Optimized delivery routes and warehouse coordination, reducing delays by 25% and enhancing transportation management.

Managed team performance and enforced best practices to streamline logistics operations. Collaborated with cross-functional teams to streamline vehicle processing, boosting inventory turnover by 20% and strengthening inventory management.

Implemented Oracle TMS system updates, improving data accuracy by 10% while leveraging advanced TMS solutions.

Negotiated 3PL contracts, achieving improved service levels and cost savings. FreshDirect, LLC Brooklyn, NY

CrossDock Field Manager Jan 2019 - Jan 2022

Oversaw daily route progression for CrossDock drivers, ensuring timely deliveries. Implemented process improvements that resolved issues 15% faster. Developed and executed a training program that increased driver efficiency by 18%. Prepared detailed shift reports for executive review, ensuring data-driven decision making. Leveraged WMS technologies to enhance route progression and ensure timely deliveries. FreshDirect, LLC Bronx, NY

Returns Center Supervisor Jan 2016 - Jan 2019

Created and managed returns center processes for customer account resolutions. Supervised and maintained returns center processes for AM and PM shifts. Oversaw the development of the Returns Center, focusing on forward planning. FreshDirect, LLC Long Island City, NY

Overnight Returns/Late Box Supervisor Jan 2015 - Jan 2016 Managed returns center processes for customer account resolutions. Managed dispatch route implementation for late deliveries and ensured accurate reporting. Operations Shift Supervisor Jan 2013 - Jan 2015

Managed internal and external escalations, addressing high-risk issues as needed. Oversaw operations center agents on logistics reporting for the transportation department. Implemented customer-focused solutions for both customers and delivery personnel. SKILLS

Logistics & Supply Chain: Supply Chain, 3PL, Inventory Management, Transportation, Regulatory Compliance Systems & Technology: ERP, TMS, WMS

Operations & Management: Operations Management, Budgeting, KPIs, Process Improvement OPERATIONS CENTER MANAGER

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