Customer Service Technical Support

Eden Forrester

Jonesboro, Georgia ***** ***************@*****.*** 404-***-****

Professional Customer Service Representative with four (4) years experience and training. Knowledge of EMR-Cerner Millennium, ECW, Gammis, Medisoft, Epic, .

SKILLS & EXPERTISE

CPT and ICD 10 CM Code Knowledge

Patient Account Billing

Triage

Electronic Medical Records (EMR)

Entrepreneur

Type 45 wpm

Data Auditing & Updating

Scheduling Appointments

Professional Charge Documents

Processing Insurance Claims

Updating and Evaluation Encounters / Provider Notes

Insurance Verification

Updating Patient Cart Info

Prior Authorization

Technical Support

TRAINING

HIPPA Compliance

Insurance Verification

De-escalation Skills

Phone Etiquette

Customer Service

Leadership Skills

PROFESSIONAL EXPERIENCE

Customer Service/ Patient Representative /Kaiser Permanente Appointment Representative/ VXI Global- Remote/ August 2023 .

Answer patient’s phone calls, field questions and assist in scheduling, re-scheduling and canceling appointments. Demographic Verifications. Triage calls for Nurses and Providers, Adhere to HIPPA guidelines/ regulations.

Maintain patient confidentiality in accordance to HIPPA guidelines.

Route calls to appropriate departments.

Listen attentively to ensure a positive customer experience.

Handling customer technical support cases through phone and email service

Updating company website with tech tips and brief documents

Evaluating system potential through assessing compatibility of new programs existing programs

Maintain system functionality by testing computer components, identifying and evaluating options and suggesting probable courses of action.

Achieving computer stem objectives through the collecting of relevant data

Intake Specialist The Family Health Centers of Georgia, Inc. Atlanta, Georgia January 2023– August 2023

Welcome patients to the facility,

Complete all patient’s registrations and admission paperwork.

Verify patient Insurance coverage and benefits.

Collect and reconcile patient Co-payments.

Appointment scheduling, canceling, and re-scheduling and consultation appointments.

Update patient information and charting documents.

Remote Sales Agent College Hunks Hauling Junk & Moving March 2021 – January 2022

Managed Online booking inquiries and assist guest and travel partners.

Settled billing entries online and over the telephone.

Provided information and all the company’s products and services.

Resolved complaints with excellent customer satisfaction policies.

Responsible for all in-bound and out-bound calls.

Server New Orleans Daquiri Jonesboro, Georgia December 2022

Greeting/ waiting / serving customers

EDUCATION

Our Savior Lutheran School/ The Bronx, New York/ High School Diploma Graduation May 2020

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