Help Desk Systems Analyst

NK

NATHAN KUTALU

**************@*****.*** 502-***-**** Omaha, NE 68132

Experienced Computer Systems Analyst skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Proficient in analyzing user needs, resolving issues, and suggesting enhancements to optimize system performance. Adept collaborator, aligning technology solutions with business objectives. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.

Communication

Help desk operations

System administration

Customer service

Security frameworks

Microsoft Windows, Microsoft Office

Multi-factor authentication (MFA)

Azure AD, SharePoint, Endpoint, Intune

Detail-oriented

Documentation skills

Technical documentation

System Tests

ServiceNow ticketing system

tcp/ip & Firewalls

Active Directory

Oriental trading Company Omaha, NE

Mac System TECHNICIAN

03/2025 - Current

Mainly focus on system operations of devices. Troubleshooting devices and provides best solutions to employees.

Microsoft 365, Entra (Azure Ad), Intune, SharePoint Online, Conditional Access, Windows Server, Ios, Android & Mac Experience. BD Medical COLUMBUS, NE

IT ANALYST

03/2022 - 01/2025

Created detailed documentation of all IT processes, policies, procedures, and standards. Monitored server performance to ensure optimal utilization of resources within the network environment.

Assisted users with the installation of hardware and software applications according to company guidelines.

Amazon Jefferson, Indiana

IT support Intern

04/2020 - 12/2021

Supports the integration and operation of mission applications by assisting in the identification, demonstration, installation, and testing of new and/or enhanced hardware/software applications.

Support coordinating with system administration personnel to ensure user access to core analyst toolset; build and maintain a compendium of application user guides. IT Helpdesk Internship Program Central community College Columbus,

NE

IT Helpdesk Internship Program

09/2019 - 03/2020

Created reports related to help desk performance metrics on a regular basis.

Developed detailed documentation including procedures, user guides, FAQs. for customers to reference when needed.

Managed user accounts such as resetting passwords, creating new accounts or deleting old ones as required.

Summary

Skills

Experience

SULLIVAN UNIVERSITY Louisville, Kentucky

Bachelor of science in Cybersecurity

12/2024

CENTRAL COMMUNITY COLLEGE Columbus, Nebraska

Information Technology Associate Degree in Network and System Administration 09/2020

Dustin Hutchison, 317-***-****

Scott Cordle, 502-***-****

Scott Snell, 402-***-****

Education

References

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