Customer Service Sales Manager

TIMOTHY A. WATSON

**** ******** **. *******, ** *2336 949-***-**** ***********@*****.***

OBJECTIVES

Provide the highest level of customer service to the client, while maintaining the company’s values and profitability model. Seek new sources for revenue growth by building on current relationships through constant and concise networking. ACCOMPLISHMENTS/ STRENGTHS:

• Developed and trained customers on specified product knowledge through focused seminars.

• Partnered with Operations to set parameters for effective pricing models, program initiatives, and objectives.

• Leader in developing strategic and effective sales strategies for individual market segments.

• I am excellent working in a team environment, self-motivated, and customer service driven, with an entrepreneurial spirit and a mind for creting effective solutions while maintaining focus on customer service. PROFESSIONAL EXPERIENCE

CAESARSTONE

Commercial Business Development Manager, 2018 – 2023

• Collaborated with General Contractors, Architects, Owner/Developers to gain specifications for large multifamily projects, in multiple markets.

• Updated and managed CRM program (Sales Force) entering detailed information about the projects, contacts, and notes.

• Managed the Los Angeles, CA, Inland Empire, CA and Las Vegas, NV market often traveling to collaborate and work with various stakeholders.

LATICRETE

Customer Service Representative & Distributor Service Representative, 2015 - 2018

• Conducted and lead product knowledge trainings with distribution servicers in order to better educate the distribution companies about our products.

• Furthermore conducted and led product knowledge trainings with contractors, architects and designers to increase knowledge, profitability, and specifications of products.

CAESARSTONE

Territory Sales Manager, 2010 - 2015

• Successfully manage multimillion dollar Hospitality, A&D, Dealer and Fabricator network through streamlined communication channels while maintaing strong communications with both internal and external team members.

• Provide management with monthly reports concerning the region. The reports included financials, sales goals, support intiatives. LAUFEN INTERNATIONAL INC.

Regional Commercial Sales Manager, 2007 - 2008

• Brought in over 300 A&D contacts to the new commercial division and implemented strategic placement and showcase of all marketing collateral for clients to maximize ROI.

• Turned over twenty-three or $1.2 Million in specified projects to Local, National, and international locations.

• Key trainer and motivator for product knowledge seminars including internal and external customers. MASTER TILE, INC.

West Coast Director, Commercial Sales Manager, 2004 - 2007

• Provided direction and leadership to grow the region from start-up to over $4.3 Million in sales through planned travel and guidance for the sales team.

• Managed and provided leadership for 4 Architectural/Commercial Representatives within the region along with distributions architectural teams including tracking of all major projects and designs. INTERCERAMIC, INC.

West Coast Architectural Manager, 2002 - 2004

• Worked with Interceramic’s overseas manufacturing R&D teams to develop new crossover products along with the required technical marketing material needed.

• Conducted bi-monthly sales meetings with the sales team and order desk personnel which included educational training for the staff.

EDUCATION/PROFESSIONAL TRAININGS/AFFLIATIONS

Fred Pryor Seminar – 2013

Ceramic Tile Consultant/Member of the Ceramic Tile Institute – 1993 - 2001 Dal Tile Sales Leadership Institute – 1997

Local 18 Apprenticeships Program – 1986 - 1990

Central Oregon Community College, Bend, OR – 1983 - 1985

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