Customer Service General Manager
Resume:
Latrisha McMillen
Kansas City, MO *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Bar and Kitchen Manager
Middlefork Bar and Grill-Gentry, MO
November 2021 to April 2025
Managed a busy bar and grill for four years, overseeing both front-of-house and back-of-house operations. Responsible for leading a team of bartenders, servers, cooks, and kitchen staff to ensure smooth daily service, high-quality food and drink preparation, and exceptional customer experiences. Handled scheduling, inventory management, vendor negotiations, and cost control across both kitchen and bar areas. Trained staff in food safety, bar service standards, and customer service best practices. Successfully increased revenue and customer satisfaction through improved workflows, menu development, and team performance.
Store Manager
Thriftway Grocery-Stanberry, MO
May 2021 to October 2021
Experienced Grocery Store Manager with a strong background in retail operations, team leadership, and customer service. Proven ability to manage daily store functions, including inventory control, merchandising, staff scheduling, and financial reporting. Skilled in training and motivating teams to meet sales goals, maintain high standards of cleanliness and organization, and deliver a positive shopping experience. Adept at problem-solving, improving operational efficiency, and ensuring compliance with company policies and safety regulations.
Plant Production Supervisor
JCI-Albany, MO
November 2017 to October 2021
I was a Plant Production Supervisor for JCI. We manufactured and built HVAC systems for hospitals and schools.
Assistant General Manager/General Manager
Stanberry thriftway-Stanberry, MO
November 2020 to April 2021
General manager of the grocery store i did all the ordering, scheduling, book keeping, maintained, hiring and firing
Plant Production Supervisor
Johnson Controls-Albany, MO
November 2017 to October 2020
This is the most recent accomplishment of employment, I Started on the floor and worked my way up to a supervisor position. I love my job and my employees. I was able to apply my knowledge from the floor to the supervisor position and was the top producer on the i3 shifts for 10 consecutive months. Assistant Manager/ cook
J's Tastee Freeze-Stanberry, MO
March 2017 to November 2017
I help the manager when she needs it. I fill in for other employees and I cook food as ordered Cashier/Stocker
Stanberry Thriftway-Stanberry, MO
December 2016 to November 2017
I run the cash register and stock and unload the trucks that come in kitchen manager/cook
Mark Twain Dinette-Hannibal, MO
March 2016 to October 2016
I coordinated the employees that work for me in the kitchen, I cook food as ordered Education
Diploma in General Studies
Stanberry R-II-Stanberry, MO
August 1985 to May 1998
High school diploma or GED
Stanberry RII-Stanberry, MO
August 1985 to May 1998
Skills
• Maven
• Food Preparation
• MySQL
• Food service management
• Continuous integration
• Hospitality management
• Jira
• Culinary Experience
• Leadership
• Account management
• Unit Testing
• POS
• Merchandising
• Food service
• Kitchen management
• Java
• REST
• Assistant Manager Experience
• Retail Management
• Agile
• Food industry
• Restaurant Experience
• Cash handling
• Food handling
• Profit & Loss
• Git
• Microsoft SQL Server
• Kitchen Experience
• Integration testing
• User Interface (UI)
• Store Management Experience
• Food Safety
• Interviewing
• Supervising Experience
• Senior leadership
• HTML5
• Hospitality
• Customer service
• JavaScript
• Management
• Scrum
• Labor Cost Analysis
• Web Services
• Cooking
• Home Care
• Inventory Control
• Salesforce
• Time Management
• Restaurant Management
• Serving
• Payroll
• APIs
• Shift management
• Team management
• Meal Preparation
• Jenkins
• Test-driven development
• XML
Certifications and Licenses
CNA
Additional Information
I believe that one of my most valuable quality is my passion for improvement, I have worked very hard over the years in several different careers in my life. I would love to work for a company that has a strong integrity. I love a challenge and will never give up until i Accomplish my goals of reaching my maximum potential.
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